[接单]尝试-尼日利亚客户!!
amanda12
经过一段时间和福友门,外贸前辈的沟通我发现,我犯了个错误。
本来想借案例来让大家学习,谈论,可是却变成了误导。
声明: 1》本案例只代表本人和我的这一位尼日利亚客户的沟通流程,里面有很多偶然性,不代表本人从事外贸业务对待所有国家客户的态度。
2》本案例,我只是一次试验,我本身也没有对此客户报有很大希望。但是之前看过一句话:谁也不知道奇迹什么时候发生。不尝试就一点机会也没有了
看了前辈的案例后,总感觉像是亏欠了别人似的,所以也发一下自己的一个客户的案例吧。
小弟刚刚从事外贸大概6个月了,英语4级没有过,口语不行,只好书信往来(大部分还都是机器翻译工具帮忙)
客户的询盘,来之MIC
Subject ? ? ? ? Inquire about **********8.
Date ? ? ? ? 2008-11-25
interested in ordering *********** from your company.interested in 200A and 140A...WILL??order 140A,100pcs AND 200A,50pcs depending on your price foe a trial...Will also like to know how many could be contained in one 20ft container,your shortest time of shipment,as will like to pay by L.C..tHANKS and waiting your response
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我的第一封回信:
Date: Wednesday, 26 November, 2008, 5:06 AM
Dear Mr.
We are appreciate your are interest in our product.
At now the Nigeria business man he very very bad reputation,but If you are like them, I am sorry, Time is money,(我最喜欢用的一句话,虽然语气不好,但是用了之后,效果不错) We don't he free time for you .
We he your inquiry product, But payment is 100% T/T in advance. Don't worry the quality.
Is it the first time take business with china company?
if not, please inform us which company and the contact number he been taken business with your company?
Thanks and regards
--
Jack Stapleton(Sales Consultant)
(这封邮件语气和用词都很不太友好,一般的 业务员在第一次和客户沟通中是不怎么使用的)
没有想到的是客户竟然回信了:
日 期: ? ? ? ? 2008-11-27 01:45:34
Thanks for your mail,YOU he told me to pay 100percent b4 shipment and there is no problem on my side,what then are you fearing...If you do not confirm your money,you will not make shipment ,No problem...I he been in business with China for years and feel embarassed by your remarks,,Pls let me know your prices for 200A and 140A....i WILL TRANSFER MY MONEY TO YOUR ACCT FOR YOU TO CONFIRM B4 PRODUCTION AND SHIPMENT,,,What are you fearing again.///or to remove your fear do you prefer L,c...I will even be in China 2wks time but will like to start the production now,,,,Thanks and waiting your reply....
我的第二封回信
Date: Thursday, 27 November, 2008, 3:14 AM
> Dear Mr.
> Thank you for your email.
> If you want we send??Invitation Letter From Our Government,
>??I am sorry we can't.We only business man .
> For future cooperation, I think the quality is very
> improtant. You know Made-in china is much cheap than others
> countries.
> you said: Your company he business with china some years,
> would you mind tell me one of them , I want to know more
> detail about it.
>
> As one specialist, we don't want waste each other time.
> You know .
>
> ******* is your choose, if you he free time,
> you can visit our website.
> For price list, i will send to you by next E-mail.
>
> Thanks and regards
> Jack Stapleton(Sales Consultant)
这封邮件中 我先提出拒绝邀请函。
没有想到他竟然又回信了、、
日 期: ? ? ? ? 2008-11-27 18:30:56
He visited your website....Pls send price by mail..I also want the price for 140A sent together...Waiting your mail..
Rgd...
..Hope to be in China 3rd wk of December and will visit the company for more business,,,
他提到要来华了。
我的回信
日 期: ? ? ? ? 2008-11-28 09:35:34
Dear
Thank you for your email.
About the ****,
1>We he 2 model : Open-frame and Soundproof
Open-frame
KDE5500EW??140A
KDE6500EW??200A
Soundproof
KDE5500TEW? ? 140A
KDE6500TEW? ? 200A
whcih type do you want?
2>ABout the Frequency: 50HZ and 60HZ?
which do you want?
3> you mention that you will vist china, can you tell me when will you arrive in China?
How??can you come to china? need us pick you up at the Air-port and book the hotel?
Don't need Invitation Letter?
4> Please choose the correct model and the specifical, then we can send the price to you
Best rega