客户要去大使馆投诉我?能找到?

michelle12
客户了140$的东西,我说一个月肯定能到的。 寄出去已经快2个月了,还没到。查跟踪竟然到了俄罗斯的中转站。本来是发到美国的。 客户说耽误他们活动,找律师投诉我,说要索赔1000多的损失。 FYI- things on my end are well under way. You will be hearing from your country’s US-China Business Council. They he confirmed you will be paying all my legal fees (total so far $1350.00) Seems would he been easier for you to just he issued me a refund. Thanks, Teresa From: Teresa Marshall Sent: Monday, January 5, 2013 9:08 PM To: 'Jena' Subject: RE: Filing overseas law suit Thanks- I too, am disappointed he would not just issue my refund. Great then confirmed he will be required to pay all fees plus issue the refund. Yes, lets try to get them to not only fine him, but flag remove him from the site I placed the order. Thanks Thanks, Teresa From: Jana Christians Sent: Monday, March 5 2013 8:08 PM To: 'Teresa Marshall’ Subject: RE: Filing overseas law suit Hi Teresa- just a quick update I he been in touch with the lead attorney in the US/China Business Council, which is who we need to work with to get resolve. They he confirmed he will be required to issue a full refund, my fees and any costs associated with you not hing these for your event (brand image etc) We can work together on these costs, but looking at the form you filled out it will be around $1350.00. We should he next steps from these in 2 weeks. From: Teresa Marshall Sent: Monday, March 5, 2013 7:52 PM To: 'Jena' Subject: Filing Overseas law suit HI Jena- thanks again for the time. Here is the info, please let me know what else you might need: I do not he his address, but can email her to get it. So far he is not responding. I still he not gotten these “shipped” items, and he is not providing tracking. My event is long over, and I am out of this money.
2013-05-23 2411阅读
问题/讨论
回复(14)
我要向AI提问
AI回答:
如果客户要投诉你,并且表示要去大使馆投诉,以下是一些建议和办法:

1.沟通和解释:首先,与客户进行沟通,并解释情况。说明包裹可能因为一些意外情况而被转运到俄罗斯的中转站,这导致了延迟。确保客户知道你理解他们的不满,并将尽快采取措施来解决问题。

2.道歉和赔偿:向客户表示诚挚的道歉,并承诺尽快解决问题。如果确实是因为你的原因导致了延迟,考虑向客户提供适当的赔偿,以弥补他们的损失。可以商议全额退款或其他形式的补偿,根据具体情况来决定。

3.合作和解决问题:与客户合作,共同努力解决问题。提供跟踪号码和相关文件信息,以便客户能全面了解物流情况。积极回应客户的问题和疑虑,并保持及时的沟通。

4.寻求专业帮助:如果客户坚持要投诉你,并且威胁要通过法律途径索赔,可以考虑寻求专业帮助。与律师或相关机构咨询,了解你的权益和责任,并在必要时寻求法律保护。

5.改进流程:检查和改进你的物流流程,以避免类似问题再次发生。确保你与物流公司合作,并选择可靠的服务提供商,以确保货物能按时送达客户。

作为外贸用户,要时刻注意协商解决问题的方式,遵守国际贸易规则和相关法律,以确保自身权益并维护商业信誉。如有需要,建议查阅相关法律法规,以便更好地了解自己的权益和责任。
2023-07-02
追问:
  • kevin46
    真的啊?客户知道你地址吗?
    现在客户都不知道我的地址和方式。
    下面他该怎么呢
    2013-05-30
  • sylvia
    快递延误,2个月了还没到
    2013-05-29
  • liaoming
    ...
    2013-05-29
  • gianna
    这样的客户估计是个年轻人,
    一时冲动说的气话。。。。
    以前游戏代练,客户帐号被封了,经常遇到这样的事。。。
    2013-05-29
  • Lily40
    是自己发错货了还是货代或快递出现问题了哦?
    2013-05-28
  • 吴小磊
    客人好无语啊。怎么也应该是找快递投诉。
    2013-05-28
  • Abe.Enns
    当时紧张不?哈哈,以后遇到这种问题,就知道要淡定了。多谢分享呀
    2013-05-27
  • ran
    淡定啦·曾经被客户告到大使馆一次的飘过啊·······
    无非就是大使馆给你打个电话,了解下事情来龙去脉,你据理力争的解释下就没有然后了。
    估计大使馆会给客户讲:我们很遗憾。。
    2013-05-27
  • powder.zhao
    拜托,文明文明。
    2013-05-26
  • powder.zhao
    楼主没有把事情说清楚啊,到底是谁的责任啊,你没准备好样品,寄迟了?还是快递公司弄丢了快递?
    2013-05-26
  • nima.pour
    你放心,这一点货值不会去告你的,告你了大使馆也不会费尽心机来找你。大使馆会帮你应付过去
    2013-05-25
  • Lynn17
    楼主东西确实发出了,发出了给他个快递单号,快递丢了是快递的事情。
    2013-05-25
  • mia4
    估计楼主,昨天晚上,了客户的菊花
    呵呵
    2013-05-24
  • Shen
    LZ这是啥事了呀?
    2013-05-24
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