转自Sandy

从事外贸这个行业，必须要和外国人打交道，如果在交流沟通中出现什么问题，损失的是个人和公司。那么有哪些是我们必须掌握这些英语表达技巧，在我们同外商沟通时，要使用的到的呢？
要找的人不在
a: hello, this is carol. may i speak to miss chen?
b: yes, one moment please. i'll get her for you.
a: thank you.
b: i'm sorry, she's not at her room right now.
a: oh, i'll call her again.
翻译
a: 喂，我是卡罗，可以请陈小姐听电话吗？
b: 好，请等一下，我为你转接。
a: 谢谢。
b: 对不起，她现在不在。
a: 那我在打给她。
自我介绍时，请注意：
1. "hello"等于是中文的 “喂”，随时随地可用。
2. 打电话先行自我介绍是一种礼貌。电话中最常用" this is~"的形态而不是
"here is~"或"i am~",这是打电话需要注意的。
3. " may i speak to~" 也可以换成是 "can i speak to~" 请~听电话。
抱歉这么晚打来的说法：
1. I'm sorry to call you so late. 对不起这么晚打电话来。
2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。（含有希望没有打扰到你的意思）
3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。
4. I'm sorry to call you so early. 对不起这么早打电话来。
5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。
有急事时的表达方法：
1. It's urgent. Could I have her mobilephone number?
2. Could you tell me where I can reach her?
3. This is an emergency. I need to get in contact with him right now.
翻译：
1. 我有急事，可不可以告诉我她的手机号码？
2. 能不能告诉我在哪里可以找到她？
3. 我有急事，需要马上跟他联络。
对方不在的说法：
1. It's nothing important. 没什么重要事。
2. It's nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。
3. I'll call her again. 我会再打给她。
4. I'll call back later. 我稍后会再打来。
5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。
6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？
7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。
8. Can I leave a message? 我可以留言吗？
9. Please have her return my call.请她回电话给我。
10. Could you ask him to to call me back? 可以请他给我回电话吗？?r
11. Please tell her Carol called. 请告诉她卡洛找她。
12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。
13. Please tell him to phone 2233-4455. 请他给2233-4455回电话。
电话答录机
This is a recording. I'm not at home now. Please leave a message after the beep. Thank you.
这是电话答录机。我现在不在家，请在"哔"的一声之后开始留言。谢谢！
(*: 电话答录机 是 telephone answering machine)
This is Carol. Pleae give me a call when you are free. My number is 2244-6688.
我是卡洛。有空请回电话给我。我的号码是2244-6688.对电话答录机留话时与一般留言无异，说出以下重点即可：
1. 来电者姓名
2. 来电时间
3. 来电目的
4. 联络电话或方式
打公用电话
1. I'm calling from a public phone, so I'll call her again.
2. I'm not at home now, so I'll call her around three o'clock again.
3. May I use your phone?
4. Would you mind if I use your phone?
5. How do I get an outside line?
打错电话
1. I'm sorry I have the wrong number.
2. Is this 02-2718-5398?
3. Sorry to have bothered you.
4. I'm sorry. I think I must have dialed the wrong number.
5. Could I check the number? Is it 2211-3344
翻译&解析
1. 抱歉我打错电话了。 （打错电话通常用：have the wrong number 表示）
2. 这里是02-2718-5398吗？
3. 很抱歉打扰你了
4. 很抱歉。我想我一定是打错电话了。
5. 我可以核对一下电话号码吗？是不是2211-3344？
解析：
1. 区域号码是 area code
2. 电话号码的念法：4念成：area code zero-two, two-two-one-one-three-two-two-four.可念成 oh
或 zero，* 22 可念成 two-two 或 double two
订购商品及询问
1. I'd like to place an order for your party dress from your catalog.
2. May I order some flowers?
3. How can I pay for this item?
4. I'd like to buy the car on your TV commercial.
5. Please send me your catalogue.
6. Do you have any life Menu Magazine tenin stock?
7. How long will it arrive?
8. The Product you sent to me is not what I ordered.
9. I'm calling about an order I placed a month ago. It hasn't arrived yet.