在什么情况下，我们会给客户打电话呢？

在什么情况下，我们会给客户打电话呢？


1. 收到询盘后，想获得更多信息；


2. 就某些重要事宜跟客户确认；


3. 开发客户时根据所掌握的资料，无法确定客户是否进口，需要直接了解一下；


4. 得知客户可能有潜在的购买意向，联系一下谈谈口气了解一下情况；


5. 网上的资源不足以找到对的人，如采购、采购经理、项目经理等，于是需要探出客户公司的关键人物，从而联系上他们。


比如：Good morning, this is Sam from China, company name is XXX, may I talk with your purchasing department ? I want to know how to apply for your supplier ?


热心的接线员会说:


You could talk to Tom but he is not in office now. You could call back after two hours. 或者 She is on holiday, you could contact next week.


Could you tell me his email address? Sure, hold on, it's alice@jjj_okg


Sorry, I didn't catch you very well, could you spell it slowly?


OK, Alice, a for apple, l for love, i for iPhone, c for cold, e for egg. alice@jjjj_okg


木讷的接线员会说：hold on, I'll get you through.


而了解情况的接线员会说：sorry, we don't import. 这样也好，直接省得我们纠结，继续打下一个电话。


又比如，像收到阿里询盘的情况下，其实你只要简单说一句：


We got the inquiry from Mr. xxx but there are something not clear, Could you get me through to Mr. XXX for discussion ?


如果客户不在办公室，可能会让你留下message，那么你可以留言：


“Hello, Mr. XXX. This is Sam, I’m calling to speak with you for the inquiry of XXX you posted on Ad=/r/r_okg. I’ll send a email and include my name SAM into title, please check and get back to me when you are ailable. Thanks. ”


如果对方在办公室，你要做的不是立即谈论询盘的事情，而是首先想办法将对方疑虑和抗拒的心理打消。


你可以先寒暄几句并且表达谢意，让客户解除戒备心理。你的电话不要上来就是让他check email 或者处理其他事情，这样会让他的心情无法放松下来。


比如 I'm calling to thank you for send inquiry to us and would like to talk with you a few minutes to learn more details.


另外，如果你之前对客户的背景做过调查分析，（笔记本上应该有记录吧？）那么和他谈一点他们公司的事情，他会对你非常有兴趣而且印象深刻。


打个比方，你可以问，你们在Memphis的branch是否也在供应这类产品？他会很惊讶很意外，SAM, how do you know that we he a branch in Memphis ? He you ever contact with our people there before ?