做外贸，跟进客户的关键就在于「说话」的技巧。那些出色的外贸业务员，往往很懂怎么把话说到客户心坎里，客户自然会跟着你走！
但实际上，大部分业务员依旧不太会应对客户各种情况。
尤其是客户已读不回的情况，又或者是回复了，但客户是来和你谈价格的。
你输出的那些干巴巴的话，客户根本不买账！
今天来和大家分享一些外贸常用话术和金句
一、客户已读不回的「常规跟进」
1.Since I haven't heard back from you. I have to assumethere might be some issues with our business relationShip.
Please let me know if I can be of anv help
因为一直没收到你回复，我们的业务关系可能存在一些问题。如果
我能为此提供任何帮助，请告知我。
2.Can I know what is the reason for not replying to themessage, the price or what you have another supplier?请问不回复消息的原因是什么，价格或者有其他供应商吗
3.For so many days no response from you, I would like tofollow up on the reason. If it's because of the price, I could try to apply for a discount for you.
这么多天没有收到你的回复，我想了解一下原因。如果是因为价格
的因素，我可以尝试为你申请折扣。
4.I've attached another proposal for you to review. Please look it over and let us know about your thoughts.
我已附上另一项提案供您审阅。请仔细查看并告诉我们您的想法。
二、价格谈判
1. In fact, the profit of this order is already very low.
事实上这个订单的利潤已经非常低了。
2.My offer was based on reasonable profit, not on wildspeculations.
我的报价以合理利潤为依据，不是漫天要价。
3.Moreover, we've kept the price close to the costs ofproduction.
再说，这已经把价格降到生产费用的边缘了。
4.You'll see that our offer compares favorably with the quotations youcan get elsewhere
你会发现我们的报价比别处要便宜。
5.I'm afraid you won't find another comPany who will
give you a cheaper price than ours.
恐怕您不能从其它公司获得比我们更便宜的报价了。
6.It's not me who determines the price, it's the value andQualityof the product.
决定价格的不是我，而是产品价值和品质
三、针对「新客户」已读不回的情况
1.For this project, do you have an estimated timeframe?
对于这个项目，您有预计的时间范围吗?
2.If there is any information lacking from our side which
may assist your process, please let me know.
如果这边还需要补充什么，请告诉我们。
3.I'm touching base again, because the products werecommended would be helpful for you to generate more sales.
我连系您是因为推见的这些产品，可以帮您赢得更多的銷量。
4.Just a friendly follow up about the advance payment fornew order. Raw material costs fluctuate heavily recently. Kindly arrange at your earliest to lock the price.
只是关于新订单预付款的友好跟进。近期源材料成苯波动较大。
请尽早安排锁定价格。
5.Our inventory is very limited and your order may becanceled if payment is not received within this week.
我们的库存非常有限，如果本周内没有收到货款，可能会取消您的订单。
四、合理催单
1.The ChristMas season is coming, Shipping space willbecome very tight, and Shipping costs will also fluctuatesignificantly. Please confirm your order as soon as possible.圣诞旺季即将到来，艙位会变得很紧张，另外运费也会明显波动，请尽快确认订单。
2.Our Spring Festival holiday is coming soon, and thefactory will be on vacation during that time. Please confirmyour order as soon as possible to avoid delay in delivery.
我们的春节长假即将到来，那段时间工厂都会休假，为了不延误交货请尽快确认订单。
3.The end of the year will be the peak Shipping season forour comPany. If your order is ready, please send it to us inadvance so that we can arrange the production plan in time.年底将是我们公司的出货旺季。如果您的订单准备好了，请提前发送给我们，以便我们及时安排生产計划。
4.Our products are in high demand and supply is limited, so we recommend that you confirm your order as soon as possible.
我们的产品需求量很大，供应有限，因此建议您尽快确认订单。
