客户判断及询盘

例３有效的询盘
dear sir/madam,
we are a trading company in singapore and interested in your plastic pencil case. can you provide us with more details like the minimum order quantity, delivery time and payment terms?
thanks and regards,
xxx xxx
询盘重点：具体询问产品细节和采购细节

反映问题：客户对产品有兴趣，准备进一步考虑购买

如何应对：及时回复并提供详细的产品和采购信息
比如这样回复
dear xxx,
thank you for your interest in our plastic pencil case. the minimum order quantity is 500 pcs and the delivery time is approximately 25-30 days after the order is confirmed and deposit is received. our payment terms are 30% deposit and balance before shipment. if you have any further questions or require any additional information, please do not hesitate to contact us.
best regards,
xxx
家已有采购计划的——提供详细信息供核对
例４准备来中国采购
dear sir/madam,
i am interested in your stainless steel cookware and would like to visit your factory in the near future. can you please provide me with your address and contact information?
thanks and regards,
xxx xxx
询盘重点：确定工厂地址和联系方式

反映问题：客户已确定兴趣，计划前来考察或采购

如何应对：提供准确的工厂地址和联系方式，并表达欢迎
比如这样回复
dear xxx,
thank you for your interest in our stainless steel cookware and your plan to visit our factory. our factory is located at [insert address] and you can contact us at [insert phone number and email address]. we welcome you to visit us and look forward to meeting you in person. in the meantime, if you have any questions or require any additional information, please do not hesitate to contact us.
best regards,
xxx
家安排来访的——提供准确信息并表示欢迎
例５试水问价，客户未定
dear sirs/madam,
i am interested in your solar panel products and would like to have more information about the prices and product specifications. can you please provide me with your price list and product catalog?
thank you and regards,
xxx xxx
询盘重点：询问产品价格和规格，并要求产品目录和价目表

反映问题：客户正在试探市场，未确定采购计划

如何应对：及时回复并提供详细的产品和价格信息，留下良好的印象
比如这样回复
dear xxx,
thank you for your interest in our solar panel products. we have attached our product catalog and price list for your reference. our solar panels come in various sizes and power output levels, and we can provide customized solutions to meet your specific requirements. please let us know if you have any questions or require any additional information. we look forward to the opportunity to work with you.
best regards,
xxx