广交会对于外贸企业的影响是非常大的,一些善于捕捉机会的外贸企业在广交会上获得了大量的客户信息,之后,对于这一类型的信息做好整理。针对性的进行营销,能够有效提升产品的销售业绩,但有一些外贸企业对于广交会上客户信息几乎没有做好分类整理,只是放在一起,然后以统一邮件发送的形式寻找客户,这样的做法并不得当。
获得用户信息之后,分类整理是非常重要的,为什么说分类整理非常重要呢?原因就在于不同类型的客户群体最终在产品买入时所关心的焦点并不相同,例如某企业所销售的产品为电子元件,如果某客户属于国际大型企业,那么其在产品购入时关注的是产品品质,供货能否有保障,产品购入之后能否按照合同时间要求完成产品运输,在业务往来过程之中细节问题是否能够做到位等等。但对于一些小型企业而言,更关注的是产品的价格,运输过程之中的费用相关,保险由谁承担等等,根据其客户自身综合能力不同,分门别类进行客户信息整理,后期阶段营销时更具有针对性,效果自然很理想,例如:
Mr. Andrew:
Our company learnt about your company at the Canton Fair. Mr. Lodd, the purchasing department of your company, had an understanding of the electronic original products produced by our company in front of our exhibition stand. In the exhibition, I have handed over some of our products and materials to Mr. Lodd. Recently, the electronic components produced by our company. In terms of category, we have expanded 15 new production lines, totaling 7 new ones. We are in the process of product production. No matter the quality or quantity of products, we can rank in the top 10 in Asia-Pacific region. Therefore, we hope to develop trade relations with your company.
The quality of electronic components is required for all types of products you sell in the UK. The quality of our products is guaranteed. A complete set of information about our new products is included in the annex.
安德鲁先生:
我公司在广交会上获悉了贵公司的信息,贵公司采购部洛德先生曾在我公司的展台前对我公司所生产的电子原件产品进行了解,展销会中我方已经将我方的一些产品内容以及材料交给了洛德先生,近期我公司所生产的电子元件在类别方面又拓展出15种,共计有7条全新建设生产线,正在产品生产之中,无论是产品品质还是供货量都能够名列亚太地区前10,因此希望能够和贵公司展开贸易往来关系。
贵公司在英国地区所销售的多类型产品,都要求电子元件的品质过关,这一点我公司所生产的产品质量是有保障的,附件之中有我公司新生产产品的全套资料,敬请过目。
或者是:
Mr. Connor:
At the Canton Fair, Mr. Karl had a good relationship with me. The electronic components produced by my salary matched perfectly with the electrical equipment produced by your company. Before that, Mr. Connor had asked for some materials of our company in the exhibition. The price quoted in the exhibition was mainly for retail quotations in different regions, expecting the production of our company. There are 15 kinds of electronic components in the category. There are 7 new production lines. The quality of products is guaranteed. If your company has shopping demand, we can send samples.
This time, the price of our new products is lower than 7% of the market price, which you can learn from the price comparison that our company's inherent electronic components products before, such as your company has the demand for shopping, all toilet products receive, give 3% industry discount, I hope your company can reply as soon as possible, hope to have the opportunity to cooperate. 。
康纳先生:
曾在广交会上和卡尔先生有一面之缘,我公司所生产的电子元件产品和贵公司所生产的电气设备可完美匹配,此前在展销会中康纳先生曾要过我公司的一些材料,在其中的报价主要是针对不同区域的零售报价,我公司所生产的电子元件在类别方面又拓展出15种,共计有7条全新建设生产线正在产品生产之中,产品质量是有保障的,如贵公司有购物需求,我方可以邮寄样品。
本次所出厂的新品,其价格一律低于市场价格7%,这一点贵公司可以通过产品比价获悉,此前我公司的电子元件产品如贵公司有购物的需求,所有产品给予3%的行业优惠,希望贵公司及早回复,希望能够有合作机会。
从如上案例之中可以发现,虽然都是发掘潜在客户群体,但两封信函之间所具有的差距是非常大的,前者主要是针对一些行业中的大型企业,而后者所针对的是行业之中的中小型企业,关注要点并不相同,前者关注的是产品品质,供货能力等等,而后者关心的核心要点是价格问题,正是因为不同类型用户的实际需求以及实际需要有本质区别,信函撰写过程之中,所应对的群体主要是广交会上的潜在客户群体,没有做好广交会上客户信息分类工作,对于所有的用户都按照前者或者是后者的这一模式进行信函撰写,成功的概率无疑会降低一半,做好客户分类之后有针对性的进行营销,效果才会更为明显。