如何高质量回复询盘？（以衣服面料为例子）
四高一长：客户喜好度
1.点击率高
2.停留时间
3.询盘反馈率高
4.成交率高
5.好评率高
要选择适应市场的产品，紧跟时代，客户问对全印刷什么建议，需要给客户选择，而不是给客户做了选择，了解客户具体需求，再报精准价格。
价格为核心将所有询盘分为三大类：
第一类:可以直接报价的询盘
回复思维:一次性解决客户下单前五大问题(产品+价格+运输+交期+付款方式)以便快速成交产品+价格+运输+交期+付款方式=外贸成交五步曲
以价格为核心将所有询盘分为三大类
1.可以直接报价的询盘
Dear KD Hellcat.
Thank you very much for your kind inquiry about our Hoodie.（带上产品）
This is Chloe from Tian An Clothing,which is a professional manufacturer of Clothings with more than 15 years' experience.
As per your inquiry I know that you are going to purchase 20pcs of our Hoodie with ACID.（产品及细节）
The best price I can offer to you is $49.72/pc.（报价）
The shipping cost by DHL door to door delivery is $228, around 5-7 days. (运输）
So the total cost including shipping is: $49.72x20+$228=$1222.4
Please refer to the attachment for the picture of it so that you can double confirm. （附上产品细节图）
(Please note the ACID function would make it a little more expensive than normal one). (二次确认产品）
It would take around 12-15 days to finish the production after we confirm the order. （交期）
We can accept the payment through PayPal (4.7% extra PayPal Cost), Alibaba Trade Assurance (2% extra Ali Cost), T/T ($25 extra for each payment). （付款方式）
As long as you confirm the order then I will draft a PI with order details for your reference.
Looking forward to your kind reply.
Best Regards
Yours Chloe
延申问题:
1.当运费超过产品价值怎么办?
成交率低的原因是客户觉得运费贵-有没有一个方法让客户觉得运费不贵--报包邮价
The best price I can offer to you is $49.72/pc. (报价)
The shipping cost by DHL door to door delivery is $228, around 5-7 days. (输)
So the total cost including shipping is: $49.72x20+$228=$1222.4.
变成一句话: The best price I can offer to you is $1222.4 total including shipping by DHL door to door delivery, around 5-7 days.
那客户要拆价怎么办? -死活不拆
1、如果客户问:运费多少钱?
I am very sorry but please note that the cost $1444.2 already included the shipping cost by DHL door to door delivery.
2、如果客户继续问:没有,我想知道产品跟运费分别是多少钱?
I am very sorry but please share your best understanding that as the quantity you order is a little less, we just sell including shipping.
3、如果客户继续问:我就是想知道产品跟运费分开是多少钱
I am very sorry but our company also only gave us the including shipping cost, at this moment your understanding is very important and highly appreciated.
4、如果客户继续说:你不拆我就不下单了
Sure I can totally understand your concerns, anyway I do believe the most important is not the separate cost or not, it should be that you can accept the cost and it could help you to bring the profits or values.
5、如果客户继续说:那你报寄到广州的价格
The best price I can offer to you is $xxx total including shipping to your forwarder in Guangzhou.
6、如果客户说:价格太贵了
I do believe this is only a test order for you to test the quality, market, feedback...
Sure it would not bring huge profits for both of us, our target should be the bigger bulk order inthe future.
第二类:不可以直接报价的询盘
回复思维:报价前还需要确认的产品细节以REASONABLE QUESTIONS的问题形式展示出来
REASONABLE QUESTIONS:（带着答案的问题让客户只需要做选择题(最好带一张专业的辅助图片)
Dear KD HellCat,
Thank you very much for your kind inquiry about Hoodie.
This is Chloe from Tian An Clothing, which is a professional manufacturer of Clothings with more than 15 years' experience.
As per your inquiry I know that you are going to purchase 20pcs of our Hoodie with ACD.In order to quote you the exact prices including shipping, am very sorry but I still need your help to confirm:
1. What fabric that you need (We have normally 3 kinds: 100% cotton, 80% Cotton +20% Polyester, 50% Cotton +50% Polyester or customized, most of the customers prefer 100% Cotton).
2. If you need the logo customization? (We have normally B options: Heat-transfer, Silk Printing or Digital Copy).Please refer to the attachment for the picture of them so that you can make a better decision.
As long as you confirm the details above then I will send you the quotation details immediately.
Looking forward to your kind reply.
三：只需要知道数量就能够报价的询盘;
如上模板例子
