1. Introduction: Hi [customer name], I hope this message finds you well. I’m [your name], and I’ll be taking over the [specific responsibilities] for [former colleague name], who has left [company name].
2. Expressing gratitude: I wanted to thank you for your continued business with [company name] and your patience during this transition. We value your partnership and look forward to building on our successful relationship.
3. Assurances: Please know that we are committed to providing you with the same quality of service you have come to expect from us. I understand the importance of this transition and am confident that we can continue to serve your needs to the best of our abilities.
I am James,one colleague of XXX(离职同事英文名),sorry to inform you that XXX had quited the job for personal reasons, hope he/she will find a good job soon. From now on, I will serve you instead of him/her,if any questions or interests of our products, please do not hesitate to contact me, I am always at your service.
Dear XXX, Happy to know you here,this is XXX's colleague,XX has been out of our company,I will taken over his work.If you he any requirment,pls kindly let me know freely,tks.