大家帮我分析一下,这是不是骗子客户

tina9
背景是:一个美国客户看中了我们一款产品,需要打样。按道理取打样费是100RMB/pc, 但是初次合作客户,就为他免费打样,但取快递费97美金(包装有点大),并发给客户PI,PI上有我们老板的银行账户信息。 客户同意,立即给我转账,说是已经汇了97美金,并邮件要求我马上将样品寄出去,希望在周五(也就是11.8号)能够到。 那时候还在周一,我已经准备好了样品,以及样品册,并打包好。这时候发现包装尺寸变大了,实际快递费是109美金。 于是,我跟客户说:实际包装尺寸变大了,快递费应该是109美金,不过,没关系,为了表示我们的诚意,97美金也可以的,但是需要等到97美金到账以后,方能寄样,同时,我也附件了样品的细节图片以及打包图片,希望客户放心。 于是从周一到昨天周三,来来往往的邮件都是叫我尽快寄样,他希望周五能到。 而我的回复也是:很抱歉,我们需要到钱,才能寄得,顺便找他要:bank slip(银行水单) 当时由于时差的原因,他们是晚上,所以回复我:第二天早上才能给到我。 于是到了第二天,也就是昨天他就给我回复邮件: We just got off of the phone with our bank , Republic . The Funds ( $97 )??is sitting over at the Bank in China . the Bank will not credit Violet’s Account because the??Customer Name??and Customer Number Do not agree with the Banks records . So the Bank is holding the funds . Please he Violet correct the Name or account number . I copied it straight from the invoice??and pasted it to the wire request? ?.??No typing involved Thanks, 然后我回复: Hi, Just now,I checked with bank again and still no money. And the account(name and account number) is my boss's. You can check the PI again. the bank info is right. (同时,我把我们老板的账户发了一遍) 客户回复: Yes, the money is at your China Bank.(其实,这时候我有点不明白,为什么钱在中国的账户上呢?) The account is correct??but it went under YOUR NAME??NOT A A.??Can you still get the money? 我回复: No, it should be A A. or else we can't get the money. 客户回复: I will ask that it be corrected and resent today. Is there any way for you to ship NOW pending receipt of the money? 我回复: Hi, ,You know, the real size is 36*37*10 cm and UPS Express charge is 109 usd. this is our first??cooperation, to show our faith, we just charge you 97 usd (cause of the wrong size) So hope you understand my situation, if no ship charge,I can not send them. 我今天早上到客户的回复是: Hi Violet, We he resent the ship charge on a NEW WIRE.??I will send the confirmation info as soon as I get it.??This time it should be right. Also – we sent the FULL $109.00 USD Ship Charge instead of the $97.00 that it was originally.??This way you get the FULL SHIP CHARGE PAID!! Can you ship the samples so that we get it BY MONDAY 11/11/13????It is very, very critical that we get the package on Monday. Please confirm. Here is the wire transfer confirmation number for $109.00 USD:? ?? ?? ???Confirmation number is: 123456 Thanks. 然后我回复: Hi,, do you he bank slip or something like Bank receipt? (其实,这是我第二次找他要水单了,上次是他说汇97美金的时候,他的回复跟下面一样) No I do not he the receipt and I wouldn't be able to get it until tomorrow. If you do not ship TODAY we may just use another company. Please let me know. Thank you. 然后我回复: Hi,, I am so sorry, from company's side, I he no right to ship these two samples to you without the money paid in our account. If I do it, maybe I will lose my job, so hope you can understand me. You know we're very glad to cooperating with you for making the samples for you FOR FREE, so pls send me the bank swift MT 103. Iwill check with our bank, and I will ship samples to you as soon as we get the money. Thanks again 然后客户的邮件是: I mean no disrespect but I would like your boss to contact me and tell me why he can't get the money out of the bank or at least confirm with the bank that the money is there.??This is getting far too complicated and needs to be resolved. 我很晕,前面已经告诉他,名字不对的话,是不到钱的,其次,他昨天才重新以正确的名字汇款,钱肯定还没到啊,为什么还有这句:“why he can't get the money out of the bank or at least confirm with the bank that the money is there” 我真的很晕,你要说是骗子客户吧,可是前面已经沟通过两周了,讨论产品的规格,细节,感觉客户确实是采购这一行的, 你要说他不是骗子吧,我给了PI,正常的情况下应该不会犯这种低级的错误:名字和账号搞错的,你说你打错字还请有可原,可是怎么打到我的户头上呢,PI上没有提丁点我的信息,更搞不明白的是,钱已经在中国账户上了????????哪个账户??昏死 所
2014-02-21 2044阅读
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我要向AI提问
AI回答:
,we are paying for the extra cost that you incurred because of the bigger packaging size.

请问你需要我们帮你分析的方面是哪些?这个客户是否信用良好?是否会有风险?
2023-06-22
追问:
  • George.Chiang
    这肯定不是骗子啦,才109美金没必要花这么多时间和你耗吧,换种方式好好沟通一下吧,可能是个规模比较大的客户呢。
    2014-03-15
  • hua2
    老外坚持说钱已经在银行挂着,询问为什么你们不到钱
    银行有个临时账户(对于汇款信息不全 不准确进行临时存档)
    所以,你坚持要到水单,然后去银行查询
    2014-03-14
  • Did8
    的确有诈骗的嫌疑 银行汇款单肯定会有的,而且像楼主提出的疑问的确很可疑 坚决在未款钱不发样品。不过他们公司的规模,资质有考核过吗?
    2014-03-14
  • Paula2
    我觉得100多美元,不至于欺骗的。
    2014-03-13
  • za
    很可能老外是个新手,对于国际上TT汇款不太熟悉
    建议你好好问问银行,因为外国人给你水单了
    上面有号码,叫银行查一下,为什么不能到账

    以后有类似的问题建议方法如下:
    1. 一张给老外,公司银行信息
    2.去银行理手续即可入账

    看了你的邮件老外邮件中说AA账户可能涉及公对公账户
    公对私账户问题
    建议详细问一下

    1. 跟老外确认这笔钱是否在他们银行操作成功
    2. 如果他们银行已经汇出,应该是我们这里银行问题,马上银行
    2014-03-12
  • George.Chiang
    水单不导致样品不能及时寄出,这问题在客户,但从email看的出来应该不是骗子,若是骗子他不必花这么多时间跟你来来回回这么折腾。而且到最后客户确实有些恼怒了,看的出来客户要样品确实很急(若没打钱他没理由跟你急呀),不管是不是骗子,老板不发话寄出你个业务也只能是等了
    2014-03-12
  • jim4
    个人感觉客户不像骗子,倒是楼主把问题复杂化了。对于一些经验不足的国外采购,sales应该适当引导,并提出合理的解决方案。楼主倒是一味强调钱到账才发货,但没深究为什么老外明明要打钱,但没到。其实像这种小钱,如果用TT的话,手续费都要20USD了。而且明显这个采购应该是新手。应该不知道怎么打钱到国外。个人建议的话,可以要求老外通过西联汇款转账,快速,方便。而且手续费低,问题一下就解决了。换位思考下,问题其实不难的。
    2014-03-11
  • Leo32
    原则一定要hold住,不是骗子也是这么的,没什么可以烦恼的,是骗子的话,这家伙就有点像癞皮狗了,明知骗不到还这么啰嗦。
    2014-03-11
  • gulirong
    谢谢你的意见,可是我的账号是可接受美元的呢。。。。
    经常用这个账号跟客户沟通的,因为我们公司一直外贸出口的
    2014-03-10
  • Dickin.Vyas
    外国人在给中国国内账户付款时候一般使用公司账户为好
    由于中国实行外汇管制政策
    有些个人账户是不能直接取美元的
    最好的法是你向美国人一个公司的美元账户
    然后去银行理一些小手续即可到账

    以上意见仅供参考
    2014-03-03
  • 杜鸿飞
    这个比较难判断。你自己把握。
    2014-03-02
  • raja.chandran
    钱不到账就不发货,这个是原则。
    2014-03-02
  • VERCAUTEREN
    这个也还是不太好确定,但是自己留一个心吧
    2014-03-01
  • roth
    学习了,楼主英语不错,至于是不是骗子,不好说呀,都等到这时候了还是坚持自己的原则吧,时间会证明一切的,管他催不催呢
    2014-02-28
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