背景是:一个美国客户看中了我们一款产品,需要打样。按道理取打样费是100RMB/pc, 但是初次合作客户,就为他免费打样,但取快递费97美金(包装有点大),并发给客户PI,PI上有我们老板的银行账户信息。
客户同意,立即给我转账,说是已经汇了97美金,并邮件要求我马上将样品寄出去,希望在周五(也就是11.8号)能够到。
那时候还在周一,我已经准备好了样品,以及样品册,并打包好。这时候发现包装尺寸变大了,实际快递费是109美金。
于是,我跟客户说:实际包装尺寸变大了,快递费应该是109美金,不过,没关系,为了表示我们的诚意,97美金也可以的,但是需要等到97美金到账以后,方能寄样,同时,我也附件了样品的细节图片以及打包图片,希望客户放心。
于是从周一到昨天周三,来来往往的邮件都是叫我尽快寄样,他希望周五能到。
而我的回复也是:很抱歉,我们需要到钱,才能寄得,顺便找他要:bank slip(银行水单)
当时由于时差的原因,他们是晚上,所以回复我:第二天早上才能给到我。
于是到了第二天,也就是昨天他就给我回复邮件:
We just got off of the phone with our bank , Republic .
The Funds ( $97 )??is sitting over at the Bank in China .
the Bank will not credit Violet’s Account because the??Customer Name??and Customer Number
Do not agree with the Banks records .
So the Bank is holding the funds .
Please he Violet correct the Name or account number .
I copied it straight from the invoice??and pasted it to the wire request? ?.??No typing involved
Thanks,
然后我回复:
Hi,
Just now,I checked with bank again and still no money.
And the account(name and account number) is my boss's.
You can check the PI again. the bank info is right. (同时,我把我们老板的账户发了一遍)
客户回复:
Yes, the money is at your China Bank.(其实,这时候我有点不明白,为什么钱在中国的账户上呢?)
The account is correct??but it went under YOUR NAME??NOT A A.??Can you still get the money?
我回复:
No, it should be A A.
or else we can't get the money.
客户回复:
I will ask that it be corrected and resent today.
Is there any way for you to ship NOW pending receipt of the money?
我回复:
Hi, ,You know, the real size is 36*37*10 cm and UPS Express charge is 109 usd.
this is our first??cooperation, to show our faith, we just charge you 97 usd (cause of the wrong size)
So hope you understand my situation, if no ship charge,I can not send them.
我今天早上到客户的回复是:
Hi Violet,
We he resent the ship charge on a NEW WIRE.??I will send the confirmation info as soon as I get it.??This time it should be right.
Also – we sent the FULL $109.00 USD Ship Charge instead of the $97.00 that it was originally.??This way you get the FULL SHIP CHARGE PAID!!
Can you ship the samples so that we get it BY MONDAY 11/11/13????It is very, very critical that we get the package on Monday.
Please confirm.
Here is the wire transfer confirmation number for $109.00 USD:? ?? ?? ???Confirmation number is: 123456
Thanks.
然后我回复:
Hi,, do you he bank slip or something like Bank receipt?
(其实,这是我第二次找他要水单了,上次是他说汇97美金的时候,他的回复跟下面一样)
No I do not he the receipt and I wouldn't be able to get it until tomorrow.
If you do not ship TODAY we may just use another company.
Please let me know.
Thank you.
然后我回复:
Hi,,
I am so sorry, from company's side, I he no right to ship these two samples to you without the money paid in our account.
If I do it, maybe I will lose my job, so hope you can understand me.
You know we're very glad to cooperating with you for making the samples for you FOR FREE,
so pls send me the bank swift MT 103.
Iwill check with our bank, and I will ship samples to you as soon as we get the money.
Thanks again
然后客户的邮件是:
I mean no disrespect but I would like your boss to contact me and tell me why he can't get the money out of the bank or at least confirm with the bank that the money is there.??This is getting far too complicated and needs to be resolved.
我很晕,前面已经告诉他,名字不对的话,是不到钱的,其次,他昨天才重新以正确的名字汇款,钱肯定还没到啊,为什么还有这句:“why he can't get the money out of the bank or at least confirm with the bank that the money is there”
我真的很晕,你要说是骗子客户吧,可是前面已经沟通过两周了,讨论产品的规格,细节,感觉客户确实是采购这一行的,
你要说他不是骗子吧,我给了PI,正常的情况下应该不会犯这种低级的错误:名字和账号搞错的,你说你打错字还请有可原,可是怎么打到我的户头上呢,PI上没有提丁点我的信息,更搞不明白的是,钱已经在中国账户上了????????哪个账户??昏死
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