外贸英语口语之：售后服务

(1)
A: Yes , may I help you ?
B: We had a damaged shipment from you .
A: We'll look into it right away for you .
A:有什么事吗？
B:你们送来的货有损坏。
A:我们会立刻调查清楚。

(2)
A: Was the damage extensive ?
B: I'd say about half of the shipment is unusable .
A: We'll send a man right out to look at it .
B: Good ,we'll be expecting him .
A:坏得很多、很严重吗？
B:我看大概有一半的货不能用了。
A:我们马上会派个人去查看。
B:好，我们等着他。

(3)
A: How bad was the damage .
B: One packing case was crushed .
A: Was all the material in that case destroyed ?
B: We don't think we can use any of it at all .
A:损坏情况如何？
B:有一个箱子全压坏了。
A:箱里的东西都毁了吗？
B:我看都不能用了。

(4)
A: Did you note the damage on the bill of lading ?
B: Yes ,of course .
A: We'll start a claim with the shipping company .
B: We'll wait and see what they say .
A:你把损坏情形注明在提货凭单上了没？
B:当然。
A:我们会向货运公司着手申请赔偿的。
B:看看他们怎么说吧。

(5)
A: Just whose fault is this damage ?
B: The order was in good shape when it left out factory .
A: It certainly didn't arrive here that way .
B: We'll make it right with you ,of course .
A:这次的损坏究竟是谁的责任呢？
B:货离开工厂时都是完好无缺的啊。
A:送到这儿时可不是那样！
B:真相如何，我们一定会让你知道。

(6)
A: How about taking the damaged portion at a lower price ?
B: What kind of price did you have in mind ?
A: I was thinking of 40% off .
B: That will probably be ok .
A:损坏的那一部分就算便宜一点，如何？
B:你说多少呢？
A:打个6折吧。
B:应该可以吧。

(7)
A: I'm sorry ,but I don't think this damage is our fault .
B: What do you mean ?
A: It looks like the shipping company did this .
B: We'd better take it up with them ,in that case .
A:抱歉，不过我不认为这次的损坏是我们的错。
B:你这话是什么意思？
A:应该是货运公司造成的吧。
B:如果是那样，我们最好向他们提出来。

(8)
A: We can't process your damage claim .
B: Why not ?
A: You didn't note the damage on the bill of lading .
B: I see .
A:我们无法办理你的索赔。
B:为什么？
A:你没有在提货单上注明损坏情况。
B:这样子！

(9)
A: It looks like we have problem with the shipment .
B: What kind of problem .
A: We came up about two cases short .
B: I see ,we'll look for them on our end .
A:货有问题哦。
B:什么样的问题呢？
A:我们发现大概短少了两箱。
B: 哦，我们这边会找找看。
(10)
A: Are you sure you sent the full order ?
B: Yes ,why ?
A: We seem to be three packages short .
B: You'd better check with the shipper .
A:你确定货全部都出来了？
B:是的。怎么样呢？
A:好像少了三大箱。
B:你最好向货运公司查查看。

(11)
A: We're sorry ,but we cannot allow your claim .
B: Why not ?
A: The material was not damaged by us.
B: We'll have to talk this over some more .
A:对不起，我无法接受你的赔偿要求。
B:为什么？
A:东西不是我们损坏的。
B:这件事我们得好好地再谈一谈。

(12)
A: What about our claim ?
B: Our shipping manager is looking into it .
A: When will we hear something from him ?
B: On , in just a day or two ,I think .
A:我们的赔偿怎么样啦？
B:我们的货运经理正在调查这件事。
A:什么时候会有消息呢？
B:哦，我想就这一、两天吧。

(13)
A: Here is the final settlement for your
claim .
B: Thanks , we appreciate the fast work .
A: We only hope we won't have this kind of problem again .
B: That goes for us too .
A:你的赔偿问题终于解决了。
B:谢谢你们这么快就办好了。
A:我们仅希望不会再有这样的事情发生。
B:我们也是这么希望。