求助？如何讓客人付運費，情況如下

求助，如何讓客人接受付運費，情況如下求高手下面的郵件怎麼回啊！原因：由於漏單下給生產廠生產了，造成這筆訂單DELAY，現在經過努力交期可以提前了，現在講到運費由誰負責了，之前客人要求的是空運，如果沒有delay 則運費客人會付，現在delay我怎樣說服客人在付運費呢？郵件如下，請各位高手指點，在線等待。。。。。。。Hi Did,Thank you for your quick reply and consideration with this matter.Firstly, great work with the progression of this ship date. One thing I not sure about is who will be paying for this freight?With the exception of this order both John and yourself he provide us with ery high level of service of which we are appreciative.I look forward to your reply.Regards,

外贸术语

2013-05-07 1011阅读

问题/讨论

我要向AI提问

AI回答：

Hi,

Thank you for your email. I understand that there has been a delay in the production of the order caused by a mistake on our part. We have made efforts to expedite the production and the revised ship date will be earlier than expected.

Regarding the freight charges, as per the original agreement, the customer is responsible for covering the shipping costs if there is no delay. However, due to the delay caused by our mistake, I would like to propose a solution that we split the freight charges with the customer. This way, we can demonstrate our commitment to customer satisfaction and also share the responsibility for the delay.

I appreciate your understanding and support in this matter. Please let me know your thoughts and if there is any other way I can assist you.

Thank you,
[Your Name]

2023-07-04

追问：

耿青青

我觉得看客户这货要的急不急，如果是很急的，要占据市场的，那么说的时候委婉点，敢于承担自己的错误，道歉，其次你可以说下次订单，我会尽可能帮你争取更好的单价，以帮助你的产品在市场上更有优势！
2013-05-13
CYRILYU

not sweat
2013-05-11
Ivy.Lee

thank you so much, 学习了
2013-05-10
Umair.Zafar

HI,

If you can pay, that's very considerable
We can re-fund sample charges when later there is volume orders

Thanks!
2013-05-10
Isaac2

2楼很。我也来凑个热闹。

因为感觉客户付运费还是有门的，可以稍微理直气壮些。

Dear XX

Thanks for your email on 7th Sep. (我习惯通过这句表示已到对方的邮件)

We appreciate your concern over freight. Based on the quotation, the freight has to be paid by XXX (客户的公司名).

Please kindly find the documents regarding the freight payment in the attached, and finish the payment by XX Sep (日期) to ensure delivery on time.

It is our pleasure to provide you with the best service. We will continue to provide you with a high level of service in the futu
2013-05-09
Arthur.Friend

thanks for you warmhearted
2013-05-08
董海燕

Dear,

Thanks for your apriciation, that's the motivation of our efficient work.

It would be great if you could still pay the freight as you supposed to; and we promise we will
continue to provide you the best service and on time delivery for future orders.

regards
这是个技术活啊，期待高人
2013-05-08

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