货物到港后从柜子里倒出来，求解释邮件一封

Dear valued customer,

We were very concerned to receive your complaint about the condition of the goods when they arrived at your destination. We have investigated this matter thoroughly and would like to provide you with a detailed explanation.

Firstly, we would like to clarify that the goods were shipped under CIF order, which means that we were responsible for arranging the transport and shipping of the goods. However, once the goods have been loaded onto the vessel, the responsibility for their safety and security rests with the carrier and the freight forwarder.

We have spoken to our freight forwarder, and they have provided us with photographs showing that the goods were properly loaded into the container and in good condition when they left our warehouse. However, it is possible that during transit, the container may have experienced some rough handling or transportation incidents which caused the goods to shift and become disorganized.

We apologize for any inconvenience this may have caused and want to assure you that we take every precaution to ensure that our goods are shipped in a safe and secure manner. We will work with the carrier and freight forwarder to ensure that they are aware of your complaint and to ensure that such incidents do not recur in the future.

Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. If you have any further concerns or questions, please do not hesitate to contact us.

Best regards,

[Your Name]