和顾客讨价还价几乎是不可避免的事情,直接说no的推销员估计很少,所以你应该充分解释,巧妙周旋。
1. 如何说最低消费
尽管菜单都已标明最低消费,除非想被炒鱿鱼,否则顾客问起来,还是得毕恭毕敬地回答“I'm afraid the minimum charge for any first order is ¥100”(我们的最低消费是100元),而不能说:“菜单上有,您不会自己看呀?!”
2. 如何拒绝降价
如果没有议价的余地,态度虽然要坚定,但口气仍要十分委婉:“We he but one price, sir.”(我们不二价的)或“Sorry we can't reduce the price, sir.”(很抱歉,我们没法降低价格。)
3. 如何拒绝小费
如果店铺规定不能取小费,你可婉拒顾客:“It's so kind of you, sir. But we can't accept your tips”(先生您太好了,不过我们不能取小费)
4. 如何说明高/低价位
一分钱,一分货。如果顾客抱怨价格太高,您可以说:“We he cheaper products if you want. But value depends on expense.”(如果您愿意,我们有更便宜的商品,但是一分钱,一分货。)
5. 如何说分期付款
如今分期付款很流行,所以要学会说:“You can buy them by installment.”
41. 如何解释分期付款
还要会解释:“You pay a down-payment of five hundred dollars, and then, within a year, one hundred for each an every month.”(可以先付订金500元,然后在一年内,每月付100元)
6. 如何取货款
如果是当场付清货款,就可能用到这个句子:“Could you pay at the Cashier's Desk?”(请到银台付款。)
7. 如何找零
下列句子要活学活用:“Thirteen dollars and twenty cents from one hundred dollars lees eighty six dollars and eighty cents. You might see if that''s all right, sir.”(您100元,减去13元2角,应找您86元8角,请点下数目。)
How to express "refusing to lower the price" in sales English:
When negotiating with customers, it is almost inevitable to bargain with them. Salespeople rarely directly say no, so you should fully explain and skillfully handle the situation.
1. How to say "minimum charge": Although the menu clearly indicates the minimum charge, when a customer asks, you should respond politely by saying "I'm afraid the minimum charge for any first order is ¥100" instead of saying "It's on the menu, can't you see it yourself?"
2. How to refuse to lower the price: If there is no room for bargaining, your attitude should be firm, but your tone should still be very polite. You can say "We have but one price, sir" or "Sorry we can't reduce the price, sir."
3. How to refuse a tip: If it is against company policy to accept tips, you can politely refuse by saying "It's so kind of you, sir. But we can't accept your tips".
4. How to explain a high/low price range: You get what you pay for. If a customer complains that the price is too high, you can say "We have cheaper products if you want. But value depends on expense."
5. How to say "installment payments": Installment payments are very popular nowadays, so you need to learn how to say "You can buy them by installment."
6. How to ask for payment: If the customer is paying at the time of purchase, you might use this sentence: "Could you pay at the Cashier's Desk?"
7. How to give change: Use different sentences depending on the situation. For example, "Thirteen dollars and twenty cents from one hundred dollars leaves eighty six dollars and eighty cents. You might see if that's all right, sir."