和所有发生的故事一样,每一单的始总是以一个小小的询盘始的,而我和我的这个法国朋友的友谊端也是围绕着慢慢的交流,误会的解除,信任的积累而始的。去年的八月,我到了他的E-MAIL:
Dear Mr Lau,
I am interrested by your products so can you give me the prices of your different items .Thak you and best regards .
Jean Valot
简单的询盘,和其他的客户一样,关心的事情永远是价格,交期,最小定量等。而感谢MADE-IN-CHINA能够给我这样一个机会能够认识到对方,而我们的认识,正在这一询盘里的误会始。
当时我到询盘之后便始回信给他,回了三封,但是似乎好象对方一封都没到,8月份他又发来同样的询盘,当我又回有两封有一点奇怪了,当时我就上了MIC的网站去发,结果对方终于到我的信,并写到:
Dear Joe ,
I am sorry??but I did not recieved any of the 5 mails you sent . Maybe there is a problem with aol . Now everything seems to be allrigth and i thank you . My main worry is the quantiy to order that is to important for me, specialy for the first time but I will study the question .
Best regards .
Jean /
当时我便问到服务器去一看,终于明白因为我们邮件服务器广告信太多,我们的服务器被AOL封杀掉了。当时我没法,又不好意思给他写信问其他的方式,便始直接在MIC给他发信笺,但是每次都是他可以发给我,我却发不到他那里。终于有一天他问到了产品。
Dear John ,
I' m sorry for the problem you encountered in trying to contact me . The reason is certainly??a problem I had with my computer .
I am very pleased of your e-mail .
Can you tell me which is the cost for two HZ-CF004 ( without ottoman if possible ) sent by air??and LCL part shipping to barcelona??.
TT payment is OK .
Thak you very much .
Best regards .
Jean /
当时他也不知道如何清关,也不知道LCL,更不知道海运费如何换算,这个时候我除了把PAYMENT确认在T/T之外,便劝说客人不断使用海运,港口变到BARCELONA。打电话一问,发现走散货 到BARCELONA有特价。5美金一个方,而我这边算了算费用,ORC,DOC,码头建设费,报关费加起来一共才160多美金,而我报给客人是500美金,所以感觉自己服务到位,实际上利润空间也有上游。
Dear joe ,
I am going to achieve my registration in Spain . I don't forget your proposal . I will contact you when every thing is done .
Best regards .
Jean /
因为我们产品在欧洲有COPYRIGHT,所以客户要发布我们产品也需要在欧洲清一些手续,等到那个时候再我。而当时我也是只看到利润而已,拼命想在样单上多赚一点,其他的产品都加了30%多的利润报价,但是价格却一直没有给过去,因为想在信任方面多赢一点点,到对方知道运费成本和税务等一系列问题之后再告诉对方价格,这样就可以更好的核算成本了。
过了很多天,客户终于象我要价格了,表明所有问题都已经解决了.我报价之后在一个家具里和对方有些争执。
I know you do your very best and I thank you Joe . If I he succes in that business I think I will come toChina and see you next spring . It will be a pleasure to meet you .
I am sorry that you he to work on sunday because of my order . I am sorry too about the problems of my lack of english vocabulary, so I send you a picture to make me understand .
Amiti鳠et Respect,
Jean /
而从我自己的经验里,客人信任你与否在于你是否专业,而似乎我和客人越生意却越象朋友,两个人都分别为着对方而想,客人也在春节前给了许多让我感动的帖子。
Cher Joe,
I won't finish 2005 and beging 2006 without wishing
you an happy new year, une bonne et heureuse ann閑!
May 2006 brings you a lot of satisfactions
客户也在他自己的家里拍了原版的相片来支持我。
Dear Joe ,
Here are the pictures I took of my Chaise- longue . This is not the official re-edition by" Cassina" who owns the copy-rigth . Nevertheless, the quality is good , the main difference with the official one is about the leather that is not so thick on mine . I think your item will be better than this because of full italian leather . What is very important about the leather is that it must be in two parts maximum in the upper side .I saw on the pictures you
Here are the pictures I took of my Chaise- longue . This is not the official re-edition by" Cassina" who owns the copy-rigth . Nevertheless, the quality is good , the main difference with the official one is about the leather that is not so thick on mine . I think your item will be better than this because of full italian leather . What is very important about the leather is that it must be in two parts maximum in the upper side .I saw on the pictur