让老外“秒”回复的询盘模板(二)

询问是否收到货
dear $buyer,
according to the status shown on ems website, your order has been received by you. if you he got the items, please confirm it on vzcrl?_okg. if not, please let me know. thanks！
best regards
$myname
译文：ems网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！
提示：可根据您货物的实际情况进行更改。
客户投诉产品质量有问题
dear $buyer,
i am very sorry to hear about that. since i did carefully check the order and the package to make sure everything was in good condition?before shipping it out, i suppose that the damage might he happened during the transportation. but i’m still very sorry for the inconvenience this has brought you. i guarantee that i will give you more discounts to make this up next time you buy from us. thanks for your understanding.
best regards
$myname
译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。
提示：请根据投诉的实际情况进行更改。
订单完成
dear $buyer,
i am very happy that you he received the order. thanks for your support. i hope that you are satisfied with the items and look forward to doing more business with you in future.
thanks！
$myname
译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。