谁知道这种汇款方式？ FIRMA Foreign Exchange

我的一个英国客户，他说他9月7号用这个firma foreign exchange付的款，现在都19号了，还没到？ 真不知道怎么回事，问客户情况，他说他已经付了啊。。。 各位大侠有没有遇到这个东东的？急需帮助。。。谢谢，下面是客户发我的确认函。。 the following message is being sent via an automated process. please do not reply to this email. wire payment confirmation firma foreign exchange is informing you that we he recently initiated your wire payment request. the details are as follows; trade #: currency: usd amount: 13410 recipient: to account #: reference #: if there are any questions or concerns please feel free to contact your local firma office. firma foreign exchange values you as a customer and is always looking to better improve our service. we appreciate your business and look forward to assisting you further in the future. for more information on other products that we offer, visit our website at or contact your local trader. this e-mail and any attachments may contain confidential information. if you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal.