曾经几乎骂娘的客户...
Sahrul
我们是焊机的,客户来源主要是国内外的展会。
我们的邮件系统里面可以管理客户,客户都是展会分配的,刚始都会入系统,但是如果你的客户一定时间没有就会跳出去,也就客户公共池,这意味着别的业务就可以抓取跟进了。
几个月前遇到了一个荷兰的客户,之前其他业务跟进过, 可能我运气好,被我勾引上了。
刚始我也发了几封发信,但是都没有回复。
后来他给我连发了3封同样的邮件, 内容如下..
It seems that communication with your company is very difficult.
I asked already 3 times not to send further E-mails to my private Family-E-mail address.
My company E-mail address is know by you : ****@*****
I got today 3 E-mails on my private address ?????????????????????????????
If your products are so bad as the communication with your company ???
可以看的出来对方有多生气了吧? 那天确实是网络延迟,点了几次就发过好几封了,于是我解释了一番,Terribly sorry for *****, 都词穷了!
从他的邮件签名我加了他的Skype, 但是偶尔见他上线, 就稀里哗啦聊过几句而已...
过了大概两个多星期,于是我发了邮件过去:
Dear****,
How are you? can we make a converstion when you are free?
Bset regards
过几天他回我了:
We can , but I am not interested for another supplier for welding machines.
One reason is you he no digital controlled machine.
Antcase we he our suppliers and no need for more or change.
Best Regards
后来的一天见他上线了,我就主动找他聊, 后来他说我们之间没有什么好探讨的,Sorry I am going to remove you from my Skype friendlist.
好吧!你要掉我也没有法....
过了大概l两个月的时间,偶尔翻以前的邮件,发现了跟他的记录, 于是我又发了一封发信,说我们出了新产品, 这次价格确实很有优势:
主题New Arc Welding machine/The quality you need, the price you want
Dear ****,
It's Steven from*****, thanks for your time reading my email.
Our factory offers a wide range of welding equipment from MMA, MIG, TIG to Plasma Cutters.
We just released a new arc welding machine, I think it can find a good markrt in your country.
Excellent quality and low price(usd 55 only) will help push the sales of your products, we he on hand many inquires from others, you're not supposed to miss it.
For more detailed information, please do not hesitate to contact us.
Best Regard,
好吧! 第二天他就回复我了,说看中我们的产品设计, 但是他需要别的两款机器,要我给他价格..
我其实很想叫他再加我的Skype, 但是我怕他会内疚(毕竟当初太太鲁莽了... )
昨天他回邮件了说:
Your price for the A is about the same as other but for the B your price is
Rathet higher ; I he other quotations with prices of USD 140 (A) and USD 250 (B)
This or next week I will make my decision.
Best Regards
看的出来他就是老板,真正抉择的人!
我给他的价格:
A款: $150/pcs,? ? B款: $310/pcs, 而他说的价格是A: $140,??B:$250
明摆着他是拿那个价格压我们,不管他是否真有别的报价。
元旦来了,他说很快就要决定了!
我们经理也说了B款价格不了, 而且我们的MOQ 30pcs, 他两款一起才60pcs.
大家都看到这里了,现在问题我该怎么应付他啊??????????
他那B款价格确实有点低了,不了!