接电话需要的英文句子

1在看到有+19.。。。的电话时，要先准备好纸笔，方便记录内容。
2say hello
听到名字就说：this is *** speaking.
3之后要问多方以下的信息.
excuse me,who is that speaking?

what are you from。please？

what‘s the matter with you？

客户讲完他的事情后，你要说

I understand what you said，but could you send an email to me to confirm ，please？

或者 have you sent the email to me before ？thanks for your calling.


ending words.
glad to speak with you,good bye.