新人求助，哪位好心人帮我看看怎么解决

这个客户追了2周了，一周很好说要样品。我pi都好了人消失了一周，然后又说采购继续要打款。我就把西联帐号给他了，他可能是个大客户，没用过西联，我就教他用 （告诉他钱人的名字，到时候把单号给我就行）可是前天说钱打了，说白天和那个部门一下，看看专款情况，今天又发来这个邮件，我真的不知道怎么回了，小弟外贸新手，请大家指点一下。 还有谁能把西联汇款的流程和小弟说一下，感激不尽啊 hi bob, i do not get a good feeling over your company. we do a lot of business in malaysia and also in china, but normally bigger amounts. (tt or lc) the production of stair is new for us. that is why we need some samples. if you had more experience with the western union bank you??should know that i need more info to transfer the money. rgds