为产品增加反馈数，一是购买者主动反馈，二是卖家采取某些措施主动请求对方反馈。
向买家发送反馈请求时，有时会得到意料之外的结果，比如买家给出负面的评价反馈，或屏蔽我们的邮件或向官方投诉骚扰。
为了避免意外结果，卖家在发请求反馈邮件前应注意以下几点：
1）发送不要太频繁
2）措辞语气专业、友好，内容简短、明了， 不要废话多多。
3）为提高买家查看，可以借些理由让用户甘心接受，如送免费电子书、产品热点整理、使用技巧、选购要点经验等。
4）若仍收到负面反馈，要尽快联系客户并想办法解决。注意：必须在平台规则上去做好这类事。
了解以上注意后，接下来我们可以这样写：
关于订单确认的邮件：
此邮件应是产品发货后发送，目的是除告知用户"货已发，请放心等待收货"，让买家感知用心服务外，也是为了建立与客户良好的沟通关系。看以下模板：
Dear friend:
This is [Your Name] from [Your Brand]!
The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon.
We will send a follow-up email soon to make sure everything is going well with your new product. If you have any issues with your order, contact us directly at [Email Address] so we can fix it quickly.
Thanks for your support!
Best Regards
$myname
关于订单跟进邮件：
发此封邮件是为了确保买家收货顺利，购买体验良好，并告知用户或有问题可以随时提供帮助。
Dear friend:
This is [Your Name] from [Your Brand]!
According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on Agreks_okg . If not, please let me know.
Dear,if you think the product is good,feedback from awesome customers like you help others to feel confident about choosing our too. Could you take 30 seconds to share your experiences?
Thanks！
Best Regards $myname
关于反馈请求的邮件：
此邮件目的是得到产品评价和卖家反馈，故内容应直切要点。
Dear friend:
This is [Your Name] from [Your Brand]!
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me. Best Regards
$myname
移步电商学院提醒：发送反馈请求可能会存在风险，个中度要把握好，谨记本文中我们所讲的一原则四要点，另外，发若获得负面反馈，也请及时处理好。
本文由移步电商学院原创撰写，转载请注明转自移步电商学院！侵权必究！
