询盘回复的方式和技巧（一）

不同状态下订单，询盘回复的方式和技巧


一：各种订单情况回复一：未付款、询盘、回复
这一环节是卖家第一次接触买家，需要主动出击，当买家下单后卖家应及时主动与买家联系，并告知请付款以及时查看库存备货，尽快发货。下面请看举例：


Dear Customer,
we he got your order of..... The radiator you order is one of the best selling products from my company and it is made of high quality Aluminum. But the order seems unpaid. If there’s anything I can help with the price or size etc.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks


Best Regards
XiaoA


二：已付款订单的回复
主要内容包括确认产品的颜色、规格、尺码等等具体事宜，表现卖家的专业性。请看举例：
Dear Customer,
I am very glad to hear from you. The biggest size we he is 39.And this shoes is little bigger in size. So I think 39 will fit. If you he any other questions, Please feel free let me know. Thanks
waiting hear from you soon.


Best Regards
XiaoA


三：发货后的回复:
从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业城信度二是及时的沟通能让买家不再急切询问。 　　
A、告诉买家订单详情 　　
Dear Customer， 　　
The item you order is already shipped and the tracking number is XXXXX 　　
The mail status is as follows: 　　
20071130 21:43:12 　　
SHANGHAI 　　
Dispatch from Sorting Center 　　
This is the status of your order. You will get it soon. 　　
Thanks for your support and understanding. 　　
B、 询问是否收到货物 　　
Dear customer, 　　
EMS tracking information(EMS网站查询) 　　
This is the status showing on EMS. He you already got the items? If you he got the items, please let me know. 　　
Thanks 　
XiaoA


四：客户投诉产品质量有问题 　　
Dear customer, 　　
I received the radiator but I can’t sell them because the box was ripped up if you can’t secure the packages better than that then you will not be hearing from me again! 　　
Dear friend, 　　
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding. 　　
Best Regards
XiaoA


五：订单完成 　　
Dear customer, 　　
I am very happy to see that you he received the items.
Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. 　　
Thanks 　　
Best Regards 　
XiaoA


六：提醒买家给自己留评价,这是在交易结束后很重要的一个环节 　　
Hi there, 　　
Thanks for your continuous support to our company, and we are improving ourselves from service, quality, sourcing and so on. 　　
It would be appreciated if you can lee us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me . 　　
Best wishes 　　
XiaoA


七：折扣 　　
Dear Customer, 　　
Thanks for your message. 　　
Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time. 　　
Please feel free to contact us if you he any further question. 　　
Thanks & Best regards!
XiaoA