求助：抓不住客户的心理

我在公司了近四年的该产品业务跟单，对产品知识有一定的了解。没有自己发过订单。最近也了半SOHO，接到一个客户的询盘，发来产品图纸，信中客户要求报价并样品。此客户是目标客户，也是我所在公司的一个重要客户。我给客户报了价并答应尽快寄样。可会回信说需要报价5000,20000.25000支价格分别是多少。我回复客户详细内容为Hello! Thank you for your exciting letter. As you know,for such tinny heaters are made by hands working which will be deal with carefully by the skilled workers. you'll deserve the high quality and the better service when you select us,while the price is more competive during the same level suppliers. Meanwhile,pls believe we he the enough production ability to finish the even bigger orders. So I suggest to start with??several samples or samll quantity trial order.you finish the testing first. By the way,we'll show you pictures prior sending the sample. We look forward to your more sugestion.??客户当天没有答复我，第二天我写信告知客户样品即将好，请他地址及到付账号，并询告知客户 之前在信中提到的另外一种产品我们也将免费打样给他测试，只是客户没有提到产品规格，我便在要地址的同时询问了另一产品的规格，客户仍然没回。后我加了客户的SKYPE，草草几句 我: How are you,Mr. Elber Ayoub.This is Cynthia ,we talked about the cartridge heaters recently 我: I hope not disturb you to contact you on the skype 客户: Cynthia, Hi. 客户: No problem 客户: my skype is for business purposes 我: I he sent email today,I wonder if you he received it or not 我: the sample of the cartridge heater you request will be ready next Mondy,if request the PT100??sample or not 客户: please do 我: Ok 我: any detail dimension for the PT100,we could make a exact one for you 我: it seems you're busy now 我:??pls reply my email by your convenient,it's better to inform your request PT100,orelse we'll supply the 3*8mm or 3*15mm which supplied the most to one customer to match the 4*15 heaters. 我: your address is needed for receiving the samples,thank you 我: he a nice weekend??仍未到客户来信，我是不是操之过急。请大虾指点