客户样机反馈

我们是小家电的。 广交会后寄出样机一台，这周一到客户的反馈如下： we finished the tests. the lid on the juice cup is not fixed well, it goes off by vibrations. what’s the price of this juice cup incl. its lid? it is not suitable for cucumbers, carrots and other harder fruits and vegetables due to increased vibrations. is it just one-piece deffect or characteristic specification for this small model? 就是说榨汁机的接汁杯盖子不牢固，机器震动时会掉下来。问了我们接汁杯的价格。 然后说我们的机器不合适榨硬的水果，会产生很大的震动。这是样机问题还是小型榨汁机的特点呢？ 后来我跟工程部那边反应了这个情况，他们给了一个接汁杯给我看，盖子很牢固，怎么甩都甩不掉的。然后工程部也自己了榨汁的试验，机子震动不大。有可能是客户没有用推果棒按住水果，导致水果乱飞引起震动。我把视频一齐发给客户，以下是我的回复（因为不知道客户问到接汁杯的问题是不是想要降价，所以回避了报价的问题）： thank you very much for your feedback. we he checked the lid of juice cup and found it cannot easily drop even we shake it strongly. our factory has sold many pcs of this model. our customers also use the juicer to juice cucumbers, carrots and other hard fruits and we didnot receive such complaints even from black&decker. our engineer department also had a test yesterday to check the problem. they put the juicer on a glass surface with few friction and juiced the carrots in second speed. the machine didnot vibrate very much and the lid did not go off. attach the vedio for your reference. did you push the fruits with pushing sticker? if not, the fruit may swirl strongly with the juicing net and make the juicer vibrates. it would be better if you could send us edio and i will check with our engineer department again. thanks. 今天，客户真的发了视频给我，说我们的榨汁机确实有振动，并且猜想振动是由于榨汁网的一个塑料筋位造成的，还说了我们的面盖会被红萝卜汁染色的问题。 面盖被红萝卜染色的问题，是榨汁机的通病了。不只是我们一家的问题。我可以如是跟客户反应吗？ 另外，看了客户的视频之后，我们发现其实振动不算很大，由于机器较小，这种振动是可以接受范围内的，并不是由于榨汁网的设计问题导致的，我可以叫客户接受吗？ 本来机器就不是很贵，质量肯定没法跟知名品牌相比的了，怎么样才能促成订单？！ 另外，大家觉得客户问接汁杯的价格是什么目的呢？求教！！！谢谢！！