感觉死定了!!!

Roger5
当对方要求寄样品的时候回头检查了一遍发现价格错了!!!本来是这款的报到另外一款的价格去了!!! 然后当时直接就回复说错了,具体如下 Dear Sir, No problem, we'll prepare the two samples. And, please accept my apology that the price on LJ-MNM001 was wrongly quoted. and the right one will be higher. Still we'll provide the sample, and you decide whether to take the price after your reviewing them. If that's ok with you, i'll arrange the two pieces of samples today which is going to take 2 weeeks.??please reply me in return. Again, really sorry for my mistake. Best Regards Jenny 今天一看,这么回复,让自己绕进一个死胡同,肯定死定了!!! 有没有!!! 看了福友们的回复,似乎还不是那么糟糕。就是我后面又跟了这么一封语气生硬的邮件有没有!!! Dear Sir, Please reply me. We are not allowed to arrange sample order without client's confirmation. Besides if you don't reply, it'll be considered your are too annoyed to accept our samples because of that price mistake, which will make the samples pointless. For your information. Jenny 应该在reply me 后面加个kindly 有没有!!!  已经破罐子破摔了
2013-12-10 1826阅读
问题/讨论
回复(14)
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AI回答:
作为一个销售代表,你的回复还可以改进。建议你在邮件开头先道歉再确认对方是否仍然需要样品,并表明你会尽量解决价格问题。例如:

Dear Sir,

I apologize for my mistake in the earlier email. The price for LJ-MNM001 was wrongly quoted, and the actual price is higher. I hope this does not cause too much inconvenience for you.

I understand that you have requested samples, and I would like to confirm if you still need them. Despite the price error, we are willing to provide you with the samples and you can decide if the product meets your requirements. We will do our best to find a solution regarding the price discrepancy.

Please let me know your thoughts on this matter.

Best regards,
Jenny

如果对方没有回复,你可以再发一封稍微友善一点的邮件催促确认。例如:

Dear Sir,

I hope this email finds you well. I am writing to follow up on my previous email regarding the sample order. We have not received any response from you yet, and I want to make sure that we are able to proceed with the sample order as soon as possible.

If you are still interested in receiving samples from us, please let me know so that we can arrange it accordingly. We understand that the price discrepancy might have caused some confusion, but we are committed to finding a satisfactory solution for both parties.

Thank you for your time and consideration.

Best regards,
Jenny

总之,在邮件中表现出诚恳和负责任的态度,尽量避免使用过于生硬或者批评对方的语言,以免进一步引发误会或不必要的摩擦。
2023-06-23
追问:
  • Claire4
    我也碰到过啊,但是我直接跟客人说
    2014-01-01
  • xufeng
    这还只是个潜在客户,这就等于是还没始生意就已经被得罪了
    2013-12-31
  • Mary.Yu
    人非圣贤,,,都有犯错的时候,以后自己也要多加注意
    2013-12-31
  • Ms.Michelle.Lee
    谢谢!
    2013-12-31
  • mikeshen10
    和客户好好解释下的,总不能亏本生意吧
    2013-12-30
  • Kevin61
    报价千万要小心 这样的错误我也犯过,不要有下次就行了。顶多得罪一个客户
    2013-12-30
  • Lei.Qiyun
    出错不可避免。好好加油
    2013-12-29
  • 潘龙
    我们只样品,不承担运费  而且样品数量控制的,太多还是要费的
    2013-12-29
  • Hevey
    解释下,谁都会出错,不要重犯就ok
    2013-12-28
  • Wu4
    淡定
    2013-12-28
  • Wendy
    呵呵,以后仔细点吧
    2013-12-27
  • william.hao
    这也太不小心了,但是这么解释一下应该没事,就看你们产品的优势了
    2013-12-16
  • T2
    感觉是来秀英文的


    不过写的不错
    2013-12-11
  • Leo.DiLorenzo
    就说由于粗心,把别的款的价格报到这一款上来了

    重新报价,  纠正,  客人如果接受  就安排寄样品  并且尽量叫客人承担运费说sample fee wil
    be take away from payment of this order.

    外贸,别那么盲目寄样,惯坏客户
    2013-12-11
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