外贸跟踪客户方法技巧汇总
Bill.Chow
从别的论坛分享过来的,我觉得很有用,希望能对大家有帮助。
外贸跟踪客户方法技巧汇总
欢迎大家积极思考,提出更好,更完整的跟踪思路。以下是自己跟踪客户主要方法。
1,在外贸邦开发的客户报价后好几天没回复。可以询问是否收到,收到了对价格有什么看法?对产品有
什么建议?。。。。。。
sample one:
dear xx
sorry to trobule you.
several days no news from you have you got my enquiry for xxxx ? fully
understand that you are too busy to reply us.but we are still await
for your comments.we need your feedback to go ahead. thank you in
advance.
many thanks and best regards.
xxx
2, sample 1 发出去后如果客户还没回复就这样跟进。因为报价单里面有对价格限制有
效期所以可以以此跟踪下。
sample two:
dear xxxx
hope everything goes well !
we are in receipt of your inquiry dated on xxx and quote you as
follow: xxxxxxx . pls kindly check whether price is workable ? becasue price will be
invalid on xxxx.
wish we will promote business.
best regards.
xxxxx
3, 如果碰到节假日也可以跟踪下。
sample 3
dear xxxx
sorry for re-troubling you.
pls find my pervious email below.could you kindly check by return today ?because we will on holiday from xx to xx and my email access may be limited.
thank you in advance.
bset regards.
xxxx
4,如果客户遇到客户国家节日也可以借此恭维一番。加深映像。
sample 4
dear xxxx
happy xxx and we wish you, your family, company enjoy your holidays.
as for xxx, if you need any info,pls contact me at any time. we will try our best to satisfied with your requirements.
may god bless you and have a nice day.
xxxxxx
5,然后就是交货期,稍微的给他一点压力,催促他尽快下单。
dear xxx
hope you everything goes well.
i sent you the quotation for xx in last email and the delivery time is xx days .could you pls kindly check and confirm the order soon. we need plent of time to arrange mass
production and keep the shipment on time.
many thanks and best regards.
xxxx
6, 时不时的问下是否有新的询盘或者订单、
sample 6
dear xx
i hope you are doing good.
have you got any new orders ? pls keep me posted if yes, i will send
you our updated price for your review.
best regards.
xxxx
7, 新产品上市是你大展拳脚的时候了,用的好很厉害的哦。
dear xxx
good morning !
it is glad to inform you that we have lanched xxx ,which with xxxx优势特点 such as perfect design, low noise, light weightxxxx.
attached with xx and xx for your reference and pls have a try in your
market if possible.
best regards.
xxxx
8,跟新报价单也可以说下。
dearxxx
how are you ? long time no contact and hope everything goes weill with you.
our products and quotation had updated .would u pls check our new quotation with new items in attachments ?if have any questions,pls contact me freely.
best regards.
xxxx
9,如果再不行的话,就打个远洋电话,问明白具体原因。一般客户都会说明的。
报价后没得到回复是又很多原因的 可能你价格没报好. 可能客户在考验你的耐性,可能客户很忙一时间忘记了想找你的邮件找不到资料,也可能xxxx反正就是你还没真正进入客户的视线。
怎么跟踪,我暂时只想到这些。各位童鞋们在跟踪的时候要具体问题具体分析,我只是抛砖引玉做个思维的方向而已。希望大家踊跃发言说出大家认为最好跟踪的方法或者技巧,我们集思广益,名流济济一堂,还有什么不能解决的问题吗? 大家说是不是这个理,闭门造车是不行的。
不管怎么做,最关键,最好就是自己明白客户最关心的那一点就是key point是什么? 把他的关键问题解决了单子就不远了。外贸中外销占到80% 而跟踪又是很重要的一个过程,所以大家务必做好思想准备,不说是长征那么长远,但是足够大耐心,足够的坚持力度还是要的。另外插一句 除了传统的b2b平台外我还有在外贸邦开发客户,纯粹分享不吹嘘和大家说效果多好多好,也是要自己花心思去摸索使用这个工具的,毕竟客户开发也是很重要的一环。
最后祝大家好运,订单滚滚来!