前段时间给一个客人发一台机器,但是在发货的过程才发现,原来自己的运费报错了...之前的报价竟然按照裸机的尺寸去报:1480*240*230mm,gross weight 是32kg。但是后来等货要走的是才发现包装是:1680*360*420mm,是属于轻货体积重52kg。头都昏掉了...因为是到非洲的乌干达,快递费死贵死贵的,一下子多出来一千多块啊!然后迅速找客人说明情况,请看以下聊天记录:
Benjamin Xue:Hi Brother!Good morning!
Pls contact me asap,when you saw my message,thanks!
M(以下代表客户):hello bro
Benjamin Xue: Hi Man,r u there?
M: yes
Benjamin Xue:man,there is a question I need to let you know
M: ok
Benjamin Xue:
about the xxx machine
M: ok
Benjamin Xue:I made a mistake about the gross weight. you know that,our machine is 1480*240*230mm,when I quoted you the shipping charge,I used this size
M: ok
Benjamin Xue:but in fact, the package size is 1680*360*420mm,the shipping company charge the fee is on the basis of the volume weight
M: yes
Benjamin Xue:first quotation I quoted you by 32kg
M: ya
Benjamin Xue:actually,according the size of package,the gross weight should be 54kg
M: ok
Benjamin Xue:so,the shipping company charge me 538 USD,I he told this to my boss,he blamed me and want me to discuss with you.if you can't accept,I will pay this charge
M:so u need more how much
Benjamin xue:I am really sorry about this,man!of course,you can reject this,i can pay this by myself
M:its ok!
Benjamin Xue:the machine is finished,so nice machine
M:how much bro
Benjamin Xue: so bad mood today
Benjamin Xue:I don't want to charge you any more,because you are not rich person
I know this
M:u know bro help me pay a going to send you money on thursday pliz
dont worry
M:am sending money on thursday this week in your names pliz
Benjamin Xue:man,many thanks for your understanding
total is 208 USD
M:its ok,give the names i shoud use
Benjamin Xue:
i could't describe my mood now,really sorry!
appreciate your trust!
M:i know??just take it easy,man!
M:You are a honest guy,I wish can cooperate with you more!
现在货已经发出,并且客人也补了货款。这个错误让自己要小心谨慎,但是遇到问题不可撒谎,如实向客人陈述,大家都应该会理解的!以此分享!!![收起]