如何有效的回复询盘整理下本人的秘密武器

1、未付款第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面一个不错的回复：
dear sir,
we have got your order of.....
the bag you order is one of the
hot items from my store and it is made of high quality leather. but the order
seems unpaid. if there’s anything i can help with the price or size
etc.
when the payment is finish, i can stock up the item and get it ready
for shipping.
if any further questions, please feel free to contact with
us.
thanks
best
regards
2、已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：
dear sir
i am very glad to hear from you. the biggest size we have is 39. and
this shoes is little bigger in size. so i think 39 will fit.
if you have
any other questions, please feel free let me know.
we are looking forward
to getting your early reply.
best regards

3、发货后的回复:
从货物离开中国至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业城信度二是及时的沟通能让买家不再急切询问。
a、告诉买家订单详情
dear
customer，
the item you order is already shipped and the tracking number is
xxxxx
the mail status is as follows:
20071130
21:43:12
shanghai
dispatch from sorting center
this is the status
of your order. you will get it soon.
thanks for your support and
understanding.
b、 询问是否收到货物
dear customer,
ems tracking
information(ems网站查询)
this is the status showing on ems. have you already
got the items? if you have got the items, please let me
know.
thanks
4、 客户投诉产品质量有问题
dear customer,
i received the
boots but i can’t sell them because the gucci box was ripped up if you can’t
secure the packages better than that then you will not be hearing from me
again!
dear friend,
i am very sorry to hear that. the damage must
happened during transportation. i usually make sure everything is in good
condition before shipping products out. i make sure giving you more discounts to
make up when you buy from me next time. thanks for your understanding.
best
regards
5、订单完成
dear customer,
i am very happy to see that you
have received the items. thanks for your support. i hope you satisfy with the
item and looking forward to do more business in the future with
you.
thanks
best regards
........
后续更新中 敬请期待