客户抱怨物流慢,如何处理

不管是什么情况，第一时间要确认发货成功，并帮客户催促物流。


can you tell me exactly when will be delivered?客户问要具体可以收货时间。


----给不了时，告诉客户说跟物流公司确认过，货物正在等待航班，无法确定具体到达时间


if you sent yesterday as it is possible that it is still to hongn kong? that is why we do not see it on the website of dhl. i told you a long time the urgency of the product, and now you tell me that it has not been sent yet? is inaudible!


-------可以直接给到官网查到的物流信息，这是最好的发货证明


my customer can not assemble the pcb and in turn lose his client. this you are doing is intolerable. the machine stops and waits of the components.客户觉得太慢，影响了生意


-------表示理解后，告诉客户我们控制不了物流。 （事实如此，客户也不好太多责备）





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