4个促进出单模板免费送!

聚焦伟业
在外贸交易中,卖家良好的沟通技巧可以给买家带来很好的购物体验,从而提升交易的成功率和重复率,今天,聚焦伟业为大家整理了下面7个双方日常沟通非常实用的技巧模板供参考:





1、当买家光顾你店铺,询问产品信息时:





重点:跟买家初次打招呼,要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚,范例参考:





Hello, my dear friend.Thank you for your
visiting to my store, you can find the products you need from my store . If
there are not what you need, you can tell us, and we can help you to find the
source, please feel free to buy anything! Thanks again.





2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:





Thank you for your patronage, if you
confirm the order as soon as possible, I will send some gifts. A good news:
Recently there are a lot of activities in our store. If the value of goods you
buy count to a certain amount, we will give you a satisfied discount.





3、交易进行中,通知买家去参看物流情况时,可参考:





The goods you need had been sent to you.
It's on the way now.Please pay attention to the delivery and sign as soon as
possible. If you h**e any questions, please feel free to contact me.





4、当完成交易,您表示感谢,并希望他下次能够再次回头时,可参考:





Thank you for your purchase, I h**e
prepared you some gifts, which will be sent to you along with the
goods.Sincerely hope you like it. I'll give you a discount, if you like to
purchase another products.
2014-12-03 629阅读
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AI回答:
5、当买家有意见或投诉时,您需要尽快回复并积极解决问题,可参考:


I'm sorry to hear that there is a problem with your order. Please let me know the details of the issue and I will do my best to resolve it for you as soon as possible. We value your satisfaction and will work to ensure that you are satisfied with your purchase.

6、当面对一些常见的问题时,您可以回复一个标准化的模板以提高效率,比如:

Thank you for your message. We h**e received your inquiry and will get back to you as soon as possible. In the meantime, here are some common questions and answers that may help:

Q: How long will shipping take?
A: Shipping times vary depending on the destination and shipping method you choose. We will provide you with an estimated shipping time when you place your order.

Q: How do I track my order?
A: You can track your order through the tracking number we provide once the order has been shipped. Please allow a few days for the tracking information to update.

Q: What if I am not satisfied with my purchase?
A: We strive to provide our customers with the highest quality products and services. If you are not satisfied with your purchase, please let us know and we will do our best to address your concerns.

7、最后,不要忘记在交流中使用礼貌用语和专业术语以提升自己的形象,并及时回复买家的信息以展现您的负责态度。
2023-06-08
追问:
  • 焦伟
    谢谢分享,知识就应一起学
    2014-12-05
  • 外贸达人88
    不错不错~值得收藏!
    2014-12-04
  • Kay.Wang
    挺不错的
    2014-12-03
  • 小白贸
    收下了,很好的沟通技巧的模板,可以参考
    2014-12-03
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