客户测试一款寄样的奶油器样品后,有如下英文评论,请问怎么回复才比较合适?
i tested the model and the mechanism inside could not he been very strong because while the plunger button on the side worked while not in the syringe when assembled and butter cream inside the syringe did not pump down and i had to press down manually as normal. is this right?
what is the purpose of the plunger button on the side anyway as it needs to come out smoothly for icing, is it to remove compress the icing to remove air? even then it did not move when inside the plunger.
我的理解为:他觉得这款奶油器产品无法完全排空里面装的奶油,还会有奶油残留.
请高手们支招.十分感谢!
Thank you for testing our cream dispenser and providing your feedback. We appreciate your valuable input. We apologize for any inconvenience caused by the issues you experienced.
Regarding the mechanism inside the cream dispenser, we understand that you found the plunger button on the side did not work properly when the syringe was assembled, and the butter cream inside did not pump down automatically. We will investigate this issue further to identify the cause and find a solution.
The purpose of the plunger button on the side is indeed to compress the icing and remove air. However, it seems that the button did not move when inside the plunger in your case. We will address this concern accordingly to ensure a smooth icing process.
We value your satisfaction and would like to offer you a solution. Could you please provide more details about your specific model, including the product name, model number, or any additional information? This will help us better understand the situation and provide you with the most appropriate solution.
Again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you soon.