求助u盘高手指点

2012年元旦前发了一批心形水钻优盘到俄罗斯，2013年1月4号客户投诉u盘不能被电脑识别驱动，求助u盘高手指点。 Dear Alisa! As far as I know, till 3.01.13 in the Peoples Republic of China celebrate New Year. In Russia holidays will last till 9.01.13. 据我说知，中国元旦放假到一月3号，俄罗斯要到1月9号。 I write to you to warn you about a problem which has already arisen and can repeat in much big scale. 现在我们已经发现了个问题，而且反复的大批量的发生。 Before New Year I he received the flash drives ordered in you. As I planned them for gifts to women (14.02 and 8.03), I ge away all about 30 pieces for New Year.??Not too many fortunately… 新年前我到从你那定的u盘，我准备送给女人当礼物(14.02 and 8.03)，我送了30个新年礼物，幸好没有送太多 Yesterday (02.01) me he called and he told that the flash card doesn't work. I was surprised and he promised to change. Before I he checked up only two and both were as it should be. Just in case I he decided to spend fuller check and very much was surprised... From 20 flash drives 15 he appeared non-working! They weren't identified by the computer, special programs for testing etc. Now I write to you to explain a problem essence. I he ordered only two hundred flash drives that is a small amount but if you don't correct a situation the problem can already arise with several thousand and then it becomes the BIG QUESTION. Not every customer has the opportunity (and most importantly, the desire) to understand the technical side of the problem. 昨天（02.01）接到电话被告知u盘用不了。我很奇怪并承诺换货。检查之前以为只有一两个坏了。 为了以防万一我决定更全面的检查，竟很惊奇的发现，20个U盘中有15个是坏的。u盘不能被电脑识别驱动，专门的测试项目。 现在我写信给你，解释这个问题。我仅仅定了200个u盘，很少量，但是如果你不能纠正这个问题，就会变成一个大问题。 After I dismounted the drive, I realized that the electronics are in order. The whole point is to sloppy assembly. After assembling the stops do not allow flash drive properly enter into the slot machine. Card must be inserted into a 1.5 mm on and fixed with bolts! 当我拆了u盘后，我觉得电子设备是有序的。整个问题是安装粗心，装配后阻止u盘连接到电脑u盘接口。卡必须插入到1.5mm并用螺栓固定。 For assembling of drives used two types of bolts. One type (thin) may be used when assembling the cover (with rhinestones), the second stick in the assembly as it provides a more solid connection. 用于的驱动器使用了两种类型的螺栓。一种类型（薄）可能在盖上（水钻），第二中螺栓在装配时，，因为它了更牢固地连接 Unfortunately when drilling a carving the opening edge (outside there was a shing) wasn't adequately processed. 不幸的是，当钻一个雕口边缘（外有一个剃须）未得到充分。 As a result not all short bolts twist till the end (there is no length). The same edge of an opening doesn't allow an electronic card to enter into the case up to the end. 因此，并非所有的短螺栓拧到最后（，没有length）。一个口的同一边缘不允许的电子卡的情况下进入到末端。 Besides I he a question on the capacity of flash cards.??As far as you can see in our letters it was a question about 16 GB.??In reality it makes 15 GB. 此外，我有一个问题，关于u盘的容量。u盘是16 GB但实际上只有15 GB。 Dear Alice! Because of negligence allowed at assembly after end of holidays to me there will be a number of claims concerning idle flash cards. 亲爱的爱丽丝！由于你们装配的疏忽导致我的假期结束后，会有一些索赔因为闲置的闪存卡。 Now I he ailable more than 150 unusable products which I will need to correct.现在有150多个u盘用不了，需要修理。 You in any case should inform your management rather developed on production (and output quality control) situations therefore I suggest you to 不管怎样你应该告诉你们的管理者还有生产（质检）这个问题，同时我建议对客户带来的不便进行补偿。或者，如果你们想进行技术的专门研究。 bring up at the same time a question concerning compensation to the customer for the suffered inconveniences. Or, if you want, for the carried out technical expertize. I look forward to hearing from you. Yours faithfully Vlad