我的第一个德国客户（附E-mail)

一直有个梦想给我们的产品打入发达国家之中，例如德国，日本。尤其是德国，作为工业化高度发达的国家。市场准入是很严格的。这个客户只了一台样机，可惜我们选择那家工厂的质量太差，没有继续合作。为便于像我这样的外贸外行和一些新手，了解整个过程，我把主要的邮件，全部列示出来。因为我以后可能不会在这个产品上经营，所以大方了一回。o(∩_∩)o~ 下面这个客户是在网络上搜索到的，他们经销的产品不是我公司生产的。 09年3月20日我发第一封新客户发信过去，客户3月22日回信的。 dear mr. stapleton thank you very much for your e-mail. we are always interested in contacts with new suppliers. our company only buys gas generator sets powered by natural gas and lpg. our current supplier for gas generator sets 1,5 - 5 kw is green power, shanghai. do you he the possibility to supplier equivalent units or superior ones? we are looking for a reliable supplier for water-cooled gas generator sets (ng and lpg) in the range of 24 kw, 30 kw, 50 kw, 75 kw, 90 kw and 100 kw. in case you can offer this gas generator sets please be so kind and send us technical datas, photos and prices (fob shanghai). i′m looking forward to hear from you. best regards 下面是客户的信息，很详细，有公司名称，地址，电话网站，号码（我还是第一次看到给公司信息也写在签名上的，可见，德国人蛮认真的）然后我就回信了 09/03/22 告诉他，今天是周日，我下周一给你答复。因为德国要求很严格，所以我问一下客户需要什么认证。当天他就回信了 dear mr. jack stapleton thanks for your todays e-mail. i did′t expect to get an reply so soon because it′s sunday. （看来老外也不喜欢周末工作，之前有前辈讲，给客户的回信尽量及时。但有时候我不会这样） 1. silent type we are offering for generator sets from 8 - 20 kw (water-cooled). 2. the certificates you he for the different generator sets are o.k. for which engine power (kw) you are offering water-cooled generators (for ng and lgp)? how many cylinders these generators he? from which power (kw) you can supply three-phases, 400 v, 50 hz? best regards 09/03/23 我给相关的产品资料发给客户。也可以说是第一次贸易吧，他需要的是燃气产品，我们的是柴油发电机组。我对他这个产品一窍不通。工作原理都不懂。只能问一下一家工厂了。然后从他们手里发出来的产品资料来忽悠客户了。只是给客户发产品资料，没有报价。我在始的时候一般不会给客户报价格的。 09/03/23客户问价格了。 dear mr. jack, thank you very much for your rapid reply and kind support. reg. the 2 kw - 5 kw silent type (natural gas) generator sets please be so kind and send me some more pictures of the inside of the generator as i he to give complete details to my customers. do you can supply 5 kw generator sets with three phases, 400 v, 50 hz? do you also offer ats for all generator types (2 - 5 kw)? i′m looking forward to hearing from you. best regards

报价 FOB 外贸术语开发客户

2013-05-18 10.3k阅读

问题/讨论

我要向AI提问

AI回答：

ers.
moreover please send me the fob prices of the mentioned generator sets.
best regards

然后我给他选了几个我公司的样机。

09/03/23 #2
dear mr. jack,
thanks again for your kind support.
question: this kind of generator sets he to be kept always inside of a building or can it be
outdoor, too.
how long the generator runs, is there any machine life he to consider?
(the generators only kick-in in case of a power cut, they are not working continously)
and please send me the fob prices of the following generator sets, as mentioned
generator sets 2 kw - 5 kw.

09/03/23 #3
dear mr. jack,
once again thank you very much for your assistance.
just to avoid misunderstandings i give you the engines i need gas generators.
4-cylinder, 3-cylinder and 2-cylinder engines (depends on the requested output power).
minimum total power output (continous) 150 kw, max. 200 kw.
i he to provide to you complete and detailed technical specification according to your offers, pictures
of the products, informations etc.
please send me your prices for the mentioned generator sets (containerized and open type).
best regards

然后我给他回信说要导入的电机没有技术资料了，但是可以给他报一下价格。

09/03/23 #1A
dear mr. stapleton,
reg. the 2 kw - 5 kw silent type (natural gas) generator sets, please be so kind and send me some more pictures of the inside of the generator.
i will ask the manager of the factory if this kind of generator sets he to be kept always inside of a building or can it be outdoor, too. and how long the generator runs, is there any machine life he to consider.
but the price for this kind of generator set, just will be the cost for you to import the mentioned generator sets (containerized, open type i will ask the cost from the factory since i have he no technical informations about the mentioned generator sets).
best regards

之后我给了工厂报价了。

09/03/23 直接发货货币加上运费的价格。

Dear Mr. Stapleton,
thank you very much for your inquiry.
Please find attached the prices of the requested generator sets (FOB Shanghai).
As for the technical details, I apologize but we currently don't have the necessary information for the specific models you requested. However, we can provide you with the general specifications of our gas generator sets.
Regarding the location of the generator sets, our standard models are designed for both indoor and outdoor use. The running time and machine life may vary depending on various factors such as maintenance and usage conditions.
If you have any further questions or need additional information, please feel free to contact me.
Best regards,

然后他觉得价格比较高，希望能给个更好的报价。

09/03/24
dear mr. jack, dear mr. wang,
thank you very much for your yesterday′s offer and kind support.
unfortunately your prices are too high.
ive just compared your prices with our local market and our current supplier.
i must say that the prices for the generator sets are at a higher level and the generator sets he inferior to the generator sets of green power (in terms of technics, certificates and price).
since the generator sets of both suppliers are in the same range, we must decide for our client to offer the better product at a low price.
therfore we he to agree that we continue in this point (gas generators) with our local supplier.
once again many thanks for your yesterday offers, best regards

这个人觉得我们的

2023-07-03

追问：

Matt.Roberts

这么长，眼睛累。不过还是受教了，不错的借鉴！
2013-05-26
stormjohn

谢谢了大家一起分享吧
2013-05-25
xiao3

谢谢你的分享，学习了！
2013-05-25
Eric.Zhang3

--
或者说是目光问题，或者是他们比较保守和谨慎吧
2013-05-24
tony21

---
不是发给过你了嘛，人心不能太贪了啊。
2013-05-24
jeff

--
谢谢，大家一起努力，我也是菜鸟。
2013-05-23
ly

LZ 对客户邮件回复的认真和详细值得学习！谢谢！
2013-05-23
Seaya.Zhang

谢谢楼主的，这就是中国的悲剧啊，挣小钱，失大钱，
2013-05-22
DAN5

LZ，不错。我比较贪婪

晒晒你的发信
2013-05-22
Amir.Maharat

、、、、、、、、客户又提出了很多问题
Dear Mr. Jack
thank you for your reply and information.
In regards to my e-mail dtd. July 02 I can offer you the possibility to exchange the sample unit KDF 6500 we got from you against a modified and improved gen set.
In case you would take back the sample unit from us and send us an improved gen set free of charge we would check once again if it fulfils the requirements of the
european market:
-50 mbar inspection pressure for LPG
-30 mbar inspection pressure for NG
2013-05-21
emily2

我告诉他我花了时间帮忙翻译的，其实是工厂的人帮忙翻译的，呵呵

------
Dear Mr. Jack

I hope that you could compensate the lost sleep in the meantime and I really appreciate your efforts
in this case. I also do my best on this side.
客户还很讲人情的。呵呵
My customer ge me some additional information I want to pass to you:
-the generator sets will be build together in one hall so only one electric control cabinet for both cooling systems is necessary
In regards to this information could you please give me a price for the requ
2013-05-20
A.K.Gandhi

Dear Mr ,
1>Thank you for your reply
2> I am sorry I forget your complete company name and address on the Proforma Invoice,Please check the attachment , it is the new Proforma Invoice for you.Plesae fix it,then sign it and send it by fax :0086-(Beijing time 8:00AM---5:30PM), or email ,the we sign it send back to you.
3> The price and delivery time of Single Fuel and Double fuel is different,
the Natural gas & LPG,we need change the Fuel-air mixer and switch,it will be add the cost:US$40.0
2013-05-20
Jeff.Marois

03-26给客户报价

因为德国人比较关注细节，所以我尽全力把自己知道的一切都告诉客户，同时也便于客户了解进程。
不过我也比较黑，一般给客户寄B L ，我都会让客户支付DHL费用，去美国的AMS一般都是客户支付这个费用的。

客户确认了订单
Dear Mr. Jack
Thanks you for your information and kind support.
Here with I like to order one piece ofas offered in your last e-mail),
price (CIF Hamburg) USD .00. I´m waiting for your proforma invoice.
Best regards
-----
Please note that transportation charged he not been included.
这次更狠，银行转账费用也让客户支付了。O(∩_∩)O哈哈~
Thanks and best regards

-----问题出现了。
就是因为这，我又加
2013-05-20
neil.guo

--客户03-25回信
Dear Mr. Jack
I´m really interested in you. As soon as you sent me the requested
pictures I will decide to order one generator as sample for testing. Besides it is also important to know the noise level (db).
Best regards
----------

我给客户打了一个电话，本以为他们会讲英语，可是对方却听不懂英语。因为给他们交往都是发邮件的。估计德国人他们也不喜欢英语，没有法才用英语的。呵呵

客户03-26回信
Dear Mr. Jack ,
sorry that I missed your call today. My technician answered the phone.
As I´m frequently visiting customers I´m hardly to reach by phone.
I
2013-05-19

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