[货代]投诉客户指定货代

我们通过一个美国进口商给Petsmart供货，在通关的时候，海关认为我们所选的产品HS编码不对，有骗退税嫌疑，要我们出解释。我们在周日了第一次解释没有通过，被海关把柜子移交给通关科，导致无法赶上船期。我们周三重新去跟海关解释，海关给予放行。但是很遗撼，客人指定货代一始认为我们是无法说服海关放行的，并且没有去跟船公司订下一个星期的船，所以只能订下下周的船期，导致多延误一个船期。货代在客人面前说是我们的错误导致连续两个星期的延误，客人把货代的邮件转给我们，要我们出解释，于是我解释完毕顺便投诉了这个货代一贯以来的一些问题，没有太多的业务技术含量，但是涉及到一些逻辑顺序和邮件格式，供各位参考。 货代发给客人的邮件： Sent: Monday, August 25, 2008 10:14 PM Subject: FM SHA TO ATLANTA SHPR:SHANGHAI BE TRADING Dear Mario SHPR:SHANGHAI BE TRADING CNEE: PETSMART M/V:HANJIN PRETORI.0070E HB/L:BGTSH00828373 etd SHA:Aug.25 Due to when Chinese Customs Bureau do the customs inspection, They find shipper classify the incorrect H.S code, As a result, we can not catch the vessel which is in our orginal plan. Now we he to wait to book the first ailable vessel when customs release this shipment, As we get the relative information about vessel, I will inform you! Tks&B.rgds Rainbow 客人要求我们给以解释： Melissa/Michael: Advice us what happened on below shipment? Please any delay counts on us with dates, we need to know what PO is this and when will be next ETD. We are under target with dates. Caya pl. follow up. Thanks, Patty De ila Office Manager 我的回复： Dear Patty, The po# in this shipment is 90013&90014. 1) We he used the same HS code for Custom declaration for many years.It's Customs' regular inspection and??because there is a wording on the header card " intended as a treat, not food", which looks not consistent with the HS code, since the HS code cover a range of food product, they want us to clarify. We explained to Customs today, and they accept our explaination and release the cargos today. For the next ETD, Forwarder said there is no shipping space next week, and the earliest shipment will be Sept.8.We can do nothing at this moment. 2) You asked us to check with your forwarder for more shipping info., but in the actual operation for the past several shipment, we meet some problems with the forwarder. Below is a recap of the problems: 2.1.Lack of logistic knowledge, for each shipment, we will ask the forwarder for discharge port, and place of delivery, but it seems they are not clear. 2.2.Not formiliar with your docs requirement and logistic requirement, we asked shipping instruction from the forwarder, but finally we he to wrote emails to you back and forth, and verify each point with u, this cause low efficiency and extra workload; 2.3.Not proactive enough, this forwarder is late in confirming booking shipping space, normally in China, forwarder is able and should cfm the booking info. 7 calendar days before ship date, but this forwarder can only cfm the booking info. 4-5 days before ship date, this has happened in the past two booking. And this affect our container loading. 2.4. Lack of operation plan. When Customs inspected??po#90013&90014, they did not he any schedule to maintain the best ETD, just wait, and when we informed the forwarder that Customs released the shipment, forwarder advised no shipping space ailable in the next week. Surely we will try our best to work with your forwarder in ongoing shipment. But considering the reason above, we may he some questions about shipment & docs and need to??go back to you directly, especially for??the first several shipment.We'd like to solicit your understanding and patience for this.BTW, do you he shipping instruction of your company can send us? Best regards, Michael Wang