we run salt spray test on your fittings (3469….).
results are insufficient compared on what was required on our orders.
our requirement is as follows: resistance to white rust 100 h; resistance to red rust 300 h.
test results as follows: resistance to white rust 48 h; resistance to red rust 100 h.
can you improve your values? these are insufficient for our standard.
以上是客户的投诉。这已经是第三单了,之前打过样品给客户,是那种镀锌,而且之后两单也是同样的镀锌,客户现在才发现问题。
我们为了降低成本,没有按照客户的要求去镀锌,现在出现这种问题,不知道怎么回复他。
目前最令人担心的是有一个单子已经快完成了。25万rmb,怕客户不要这些货了,到底该怎么呢,有各位遇到这类问题的吗,希望能给我指点一下,谢谢了。[收起]