THIS WEEK'S TIP:
You Are Absolutely Going to Love This
本周提示:
你绝对会喜欢这个的.
Greetings!
大家好!
While listening to some recorded calls, I noticed a
pattern with a sales rep. She tended to preface
many of her statements with negatives such as,
当听一些电话录音的时候,我注意到一个销代表的模式,她总是在她的场中传达一些消极的情绪,比如说:
"I he some bad news for you,"
我有一个坏消息要告诉你.
"Are you sitting down?", before she ge the price
of an item,
在她要给出价目表之前,她会问:你坐下来了吗?
"You're not going to like this,"
你肯定不会喜欢这个的.
"I hope y[收起]