事情是这样的。我们就是一家小型的外贸公司。客户在3月份订购了4.25方左右的化工原料。我们已经收全货款。做的CFR。我们早在4月就把装箱单 提单等清关资料发给客户。做的电放。5月初联系我们说在清关。我们提供了资料。客户表示他会完成清关。之后过了一段时间联系我们想要第二批货。我以为客户已经收到了货。就没在追踪清关情况。后来客户就联系不上了。昨天货代联系我们，说客户没有完成清关。货在海关呢。我们该咋办？哪位大神处理过这个事情？[收起]

我是腰带的，不知二层湿发喷涂的英文如何表达。感谢各位福步好友帮忙解答。[收起]

产品出问题了，LED灯珠不亮。在保修期内。 我：For now this is the only method to deal with this problem,we had this situation before and they did as we told,just need to put more silicon sealant will be good to resist the water intake. We suggest to he a try,however lights like this hey is much cost for delivery for both of us.hope you understand. 客户：I think this is unacceptable, Warranty repairs shouldnt be conducted by the buyer this is the responsibility of the seller. I will not pull apart a Light bar and replace parts as Iam not qaulified to do so, if this is not done properly the light bar may be completly broken and this will cost me more money. I will only accept new light bars, as i said im happy to pay the 250 dollars for the postage. 问了老板，答应更换，客户寄回坏灯，运费归他。我们免费更换新灯，在下次订单一起发过去。 我：Sorry to keep you wait for long. If you post it back on your expense,we accept to ship the replacement with your next order,how do you think? I'v already done my best,hope your understanding. 客户I'm sorry James but I he been a loyal customer and he spent thousands of dollars with you guys and I feel I hen't been valued. If you guys can't back your products with a worthy warranty than I'm sorry but I will he to take my business else where. Like I said I'm Happy to pay the postage to get the new light bars here 我：Please don't be annoyed. What i said previously is we need to take the problematic light back,then get you a new one. Also,we send it with your order,don't you think this will be okay? What is your suggestion for it,please let me know. We do value you as we had business so long time. 客户：I would just like the replacement light bars put in with my next order to oid any confusion, the cost of sending these broken ones to you guys is unviable.. 疑问是“the cost of sending these broken ones to you guys is unviable..”? ?究竟客户是退回来运费承担呢还是不承担？[收起]

有一批货，出口到西班牙萨拉曼卡，可是萨拉曼卡机场没有货运服务，只能到马德里机场。客人想叫我安排人送货到萨拉曼卡，可是有点麻烦的。怎么跟客人说叫他自己在本地找快递啊，好纠结。[收起]

Please confirm leadtime of 5 to 10 kits considering that some items are 2pcs[收起]

作为货代，一直被外贸行业的朋友认为是万能的，也多次被人退税的计算。 为了简便计算，节省时间，了个excel表格来自动计算退税。 好东西要跟大家分享，但是毕竟用了一个上午时间出来的，点福步币不算过分吧，呵呵。 实在没钱的朋友，不要紧，加我qq，我给你发。 先这样吧，如有违规之处，请版主大大不吝赐教。谢谢！[收起]

IT WOULD BE HELPFUL IF YOU WOULD LET US A SOCIAL COMPLIANCE AUDIT FROM BV FOR OUR LARGEST CUSTOMER. CAN YOU PASS THIS INSPECTION. YES RECEIVED GOODS. 如上，如果是要测试，请大神们告诉我这是什么测试，非常感谢！！[收起]