该怎么回复客户

Dear Customer,

Thank you for your inquiry. We apologize for the inconvenience caused by the delay in the arrival of the shipping company at the port of destination. We will expedite the process by instructing the shipping company to communicate with the port of destination regarding the issue of no bill of lading, container inspection and 14 days of free demurrage.

Please be assured that we will do our best to resolve this issue as soon as possible. Thank you for your patience and understanding.

Best regards,
[Your Name]