欧洲客户上周五给我了银行水单，但是还没有到账，明天是发货最后一天，如果不发就赶不上这班船了，后续运费价格又可能上涨， 我现在很纠结，明天要不要发货 。客户把海运费付给我做的，CFR。[收起]

韩国客人，发样品后觉得满意，现在客人向我们要产品证书。但是我们没有，问了老板，老板说确认客人下单后立即理证书。我现在想问下，我怎么委婉的告诉客人呢？谢谢[收起]

虽然一直在网上搜寻 外贸出口流程，可是都是一些官方的比较理论性的东西，有木有人用自己的实践经验教导一下 我这个新手呢啊，最近有一笔香港的单子，貌似客户要下单，可是自己又不知道具体怎么操作，我们公司是小公司外贸就2人，那个有4.5年经验的什么都不教我的，我问她也不告诉，所以制单跟单什么的都是我们自己的，所以加入客户真的下单了 我该从哪入手了啊？什么profoma invoice 都要自己 我又么过，怕出错呢啊？ 急！急！ 急！ 跪求高手啊！ 在这里先谢谢 了！（我是个实习生，3个月没有外单，最近一直的就是内单，上次有个印度的大客户就因为我没有经验被那个人给挖走了，还什么都学不到，所以请大家帮帮忙，自己也能多学点东西，灰常 是十分的感谢~）[收起]

外贸最怕的就是客户延迟付款，这样会让业务员很煎熬，那么我们如何有效催款呢， 下面和大家分享几个催款的模板。 初次催款写法 A:??Once again， we ask for your cooperation in paying your account which is now more than two months past due． B: We he not received any response from you to the recent reminder we sent you on May 20 about your overdue account． C: You did not respond to our first reminder of your overdue balance of $30,000. D: You he not answered my previous letters asking for payment on your $30,000 purchase 再次催 A: Would you please let us he an explanation of why the invoice is still outstanding? B: Please let us know why the balance has not been cleared． C: We would like to know if there is a reason for your delay in paying your long overdue account． 再次给压力 A:I am sure it is not your intention to ignore past due notices at the expense of your credit standing． B:I am sure you are not intentionally trying to make our work difficult， but that's what it amounts to． C: We realize that financial conditions in your firm he not been good recently． By now， however， we feel you should be able to start paying again． D: Perhaps you he overlooked these past due payments． It would be only fair to pay them now． 再催的方法。 A: We can no longer allow this account to continue to go unpaid． B: To continue your open accounts it is necessary that they be paid within 60 days as agreed when they are opened． C: It is essential that this account be settled at once to oid any problem with your credit standing．[收起]

我们有一票货要空运到英国，但是带有LR1130电池，不知道LR1130是属于锌锰电池还是锂电池？从上海空运的话，需要哪些文件呢，希望知道的人可以帮忙回答一下。先在这谢谢了！[收起]