有个客户在我阿里下单，但他是个人，也没有进口资质，量不大，这个单可以做吗？[收起]

Hi Amy The person in charge of shortlisting the vendors for the purchase of this product came back with a list of 3 companies last week and your company was not one of them. I he since tried to push to include your company because even though your price is not the lowest, I feel good about the level of communication I he had with you over the last two weeks. Since we are looking for a long term relationship where we will be placing orders every few months, timely and consistent communication is very important. So as of this morning, I was told that I could include your company in the final list as well so we now are going to decide between 4 final vendors. The process now calls for reference calls to be made. So I would need 2-3 USA based clients that we can call to ask them about their experience working with your company. If that goes through well, then I will certainly be pushing for your company to be selected for ordering. Please send me the contact information of these 2-3 USA based clients that I can forward to the person in our company who will make these reference calls. Thanks 怎么呢？是告诉客户实情说我们没有，刚始外贸还是有什么好法？兄弟姐妹们帮忙一下下啊。 我们原来在美国是有一家不过闹翻了。唉呀！求帮忙求合作（合作的是在福建本地最好是厦门有相框的）。[收起]

在我给对方回复： I’d like to offer you two options: 1.1. If you are comfortable waiting, your item should arrive soon.and i will send a gift(clean kit for DSLR) to you ,see attached pictures,please 2.If you prefer a refund AU100.00, please feel free to contact me. 对方回复了我这么一句话，The bag showed up today if you he not possessed refund don't, if the compensation for postage is still on off I will take the cleaning kit, thanks ，这句话神马意思？[收起]