亚马逊欧洲店铺被封了店铺关联,申诉模板,跨站点被关怎么操作?
为大家分析一下什么是关联,关联是指亚马逊通过技术手段获取卖家相关信息,通过匹配关联因素,判断多个账号是否属于同一卖家。
关联的后果虽然大家都知道,但在此还是得强调一下:
1 同站点,关联且产品交叉,一般会被强制下架新账号的全部listing。
2 同站点,几个账号关联,账号表现都不错,卖的品类都不一样,有可能全部存活!
3 任何站点,关联已被关闭的账号,一定被关闭,关闭时间不确定。
把自己可能产生问题的所有亚马逊账号资料,每个账号相关的资料最好都准备好,以便证明账号都是正常合法的账号。向亚马逊发送第一封申诉邮件,把账号的证明资料提供给亚马逊平台,提供的每一个账号的证明资料都不能相同,否则亚马逊会根据这些资料相同而判定你为多个账号关联。
发送完第一个邮件之后,开始检测你可能被判定为账号关联的所有账号,并分析关联因素(如前所述)。
以免以后继续跳坑。亚马逊平台会在收到你的申诉邮件后,发送第二封邮件,也许账号已经通过审核可以解封,也许还需要提供进一步的要求,这里一般会提供一些账号或店铺的整改要求,卖家需要按要求来调整,并发送第二封申诉邮件。
最后分享一封关联申诉模板,仅供参考!
This is our first time to sign up for the Amazon Europe site. We asked our Amazon account Manager why our account was closed. He told us that our account is associated with another account amazon. This issue is very shocking to us. Our company applied for the first time to register for the Amazon Europe site. We totally can't understand why it was judged to be associated with another account.
We checked all of our data of Company and equipment, they are all new. we are very strict with Amazon's rules. We certainly understand that we can only operate one Amazon account, and we also register for the first time, and only one account.
Because I have to go on business trips regularly,
Amazon has 24 hours to reply to the information of client, so I purchased an Aliyun Remote server IP (ECS), Today, I went to ask their customer service. They said that their IP address will be recycled. We can't confirm whether it is just because our address was previously registered Amazon account by someone else, but this is out of our control, cause we can’t check the IP that how it use before, can you understand?
Before buying (ECS) IP, we can't check what this IP used to do. We are very sorry for this, we will not use this ip operation account in the future. We will re-purchase a new network cable to log in to our account to avoid your concerns.
We have provided you with all the information of our company to prove that we are the first time to register an Amazon account Europe , please check our information carefully.
But now my account is blocked because of this account associate with other accounts, I can provide information related to the account to prove our innocence, I hope you can reinstate my account?
I look forward to your reply, thank you deeply!
对于这种关联投诉,主要有以下要点:
第一部分:强调你只有一个卖家账号,账号行为良好,没有违规,也可以举一些优质卖家的例子,比如你的产品很受欢迎,销量好,五星review多等等。
第二部分:试着提出重新审核或告知关联了什么账户导致的被封号。
第三部分:最后,确保您将严格遵守亚马逊的规则,为客户提供更好的服务和商品。
需要注意的是,如果卖家的账户与违规账户关联,申诉成功的概率一般很低。如果卖家账户与买家账户相关联,申诉成功的概率很大。
现在对于欧洲市场还是有窗口期的,基本上欧洲店铺的问题都是百分百的通过率。