订单跟进模板1

旺季到来，外贸朋友们的订单暴涨，可能会觉着时间不够用。但是在这个时候，好服务是从成千上万家从脱颖而出最佳时机。如何到高效管理订单并且真正让家爽有2大绝招：
1. 批量管理订单，进行集体；
2. 模板化家跟进信息，在各个关节时间点上，让家真正感受到贴心的服务。
下面是小编找外贸达人整理分享的各环节订单跟进模板
这里跟大家分享一些关节环节的模板内容，供参考：
1. 查看到家付款完成的订单后，给家发送订单确认邮件并且告知预计发货时间



hi, xxx,
thank you for your payment for ordersxxxxxxx and xxxxxxx. we will be dispatching these itemswithin the next 3 days.
if you he any questions or problems,contact usdirectly for help.



2. 填写了发货通知后告知家当前状况，调整家期望值
hello, xxx,
we are happy to tell you we he dispatched your order! you cantrack its progress with the following tracking number:
xxxxxx
you can also track the delivery of your order yourself here:
it usually takes about 30 days for your order arrive, but as this isthe shopping season, the logistics companies are very busy and some orders maytake slightly longer to arrive.
if you he any questions or problems, contact us directly for help.



3. 超过5天还未更新物流信息，让家再等待
dear xxx,
as we all know, it’s the busiest part of the shopping season and thelogistics companies are running at maximum capacity.
your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is ailable.
thank you for your patience!
4. 货物退回，换物流方式重新给家发货，并延长货时间
hello, xxx,
due to the overwhelming demand for logistics this shopping season,the original dispatch has failed.
don’t worry! we he already dispatched your order with a differentlogistics company. you can track the new delivery of your order here:
we he also extended the time period for you to confirm delivery.
if you he any questions or problems, contact us directly for help.



5. 长时间在途，确认是否到货物，减少家未到的担忧
hello, xxx,
if you hen’t received your order yet, please don’t worry. we just checkedthe tracking information and it’s on its way!
don’t worry about your money or your purchase either – if you do notreceive your package, we will resend your order, or you can apply for a fullrefund.
if you he any questions or problems,contact usdirectly for help.