Could you please help me translate the following? Thank you very much!!!
"The factory claimed that the goods had been sent out, but we found that the data displayed on the FEDEX website was obviously abnormal. I went to the factory to verify it personally and found out that they had only shipped out a part of the goods. I am very angry about this. The boss said that we will find a better factory to cooperate with your orders next time. We apologize deeply."
we are so sorry for what's happened,Here is the thing ,we get feedback from the factory that the samples has been on the way to you .However ,after tracking ,we found the information showing on FEDEX website was abnormal .the truth is the factory just sent one part of the samlpe list to you ,we sincerely make apoligise for whathas happened and spare no efforts to find a better and more reliable supplior for you next time
Though the factory informed us that they had sent out the goods,we found out that the information shown on Fedex's
website was obviously abnormal.I had verified at the factory myself,not surprisingly,they did just make a partial delivery.It's
really annoying.My boss asked me to convey his sincere apology to you for any inconvenience caused by this.We would
definitely find a better factory to execute your future orders.