是人都会犯错，尤其对于刚入行的外贸小白，一个考虑不周就有可能导致意想不到的后果。
然而，当错误已成，应该怎样做才能弥补过失得到客户的谅解，并不会影响今后的合作呢？
当客户说 I will never do business with in the future 的时候，是不是就真的无可挽回了呢？
身为外贸人，要记住：Never give up!
徒之过，师之错。以下是我代徒弟们写给客户的两封致歉信：
信1：
Hello Ryan,
This is Elisa, Faith's manager.
First of all, thanks for your support in the past years.
I heard you were angry in the progress of your last order, hope you are fine now.
Three issues below made you feel not good:
1) - Delivery time
2) - VAT number
3) - Customs taxes
I feel sooo sorry about these matters.
Actually before these troubles' happen, we need to know in advance then inform you for fast solving..
Anyway, it's our mistake. If I were you, I would be unhappy, too.
But is it possible to give us a second chance?
We have been doing business for many years, I trust you are satisified with our quality & price at least.
On the other side, we have moved into another big factory two months ago,
it will be helpful to our VIP customers including you with more discount and benefits in the future.
My solution is:
CC email me (my email: ***) , when you ask Faith for a new quote in the future,
so that I will get your email in the first time,
and help to solve your all future matters with satisfactory.
Also, as Faith told you that 5% off for your next order as compensation,
if so, hope all we promise will make you feel better...
We cannot grow without the support of customers,
so if you have any comments or advices in the future, please do feel free to tell.
We will take it seriously and give you the most timely and satisfied response.
Kindest regards,
Elisa
-----------
信2:
Hi Andrew & Scott,
This is Elisa, Grace's manager, you both met me before.
I feel soooo sorry that many many toubles in your order, and
I'm always trying to push these matters in good way, but finally, it is out of control.
Grace is a new comer, a lot of things went badly. I criticized her angrily today.
Really such nice guys you are, we really don't want to lose businss cooperation with you.
Finally, we decide:
ship the second shipment in advance today by fastest DHL
(not including taxes), you can receive the goods next Monday or Tuesday.
Tracking Number will let you know tomorrow.
In additional, another issues should be solved as well.
1) Controller
Scott, I remember you took two controllers away, and you said you love wifi controller, right?
Grace told me the power adapter was damanged when you test, and have re-sent you another good one,
if possible, please test it as soon as possible when you receive the second shipment.
The delivery time on controller is within one week.
2) the first shipment
our forwarder is trying to find the first shipment, if he find it, we'll let you know, and please help us to pay the balance if possible.
I will apply for a best discount to our boss to compensate you at that moment.
if he doesn't find it, could you tell me if you still need it?
Your total order is 20,000pcs, if the first shipment is lost,
10,000pcs is not enough and not pefect on your project,
so I think another 10000pcs is still needed.
I will let you know if it is found within next week, so that you
can make decision about it.
Hopefully, we can solve all things before this month, and everything is satisifed and finished before Christmas Day.
Sorry again for sooo many bad things, if possible, please CC email to me when you send email to Grace, so that it can help me to stop such terrible things in advance.
my email: **
Best regards,
Elisa
