大部分人不具备沟通的能力 这是一种心力的匮乏，说白了，即使本人想好好沟通，但是往往心有余力而不足。但是做外贸，沟通能力很重要。无论是与上司的沟通，与跟单同事的沟通，还是与工厂的沟通，都非常需要技巧。 也就是我们平时说的情商高，能做外贸销冠的，智商情商都不会低。看到这里你也不用自卑，情商高是可以通过后天训练出来的。 说说我个人认为的情商高:有同理心，懂得感恩，做事对事不对人。 我们公司的同事就是这样一个例子，该催的交期一样催跟单同事，吃到好吃的第一反应是分享给同事，觉得同事跟进她的订单辛苦了，大家都是一起在顶着压力赚钱。她人也很细心，看到同事换了新的美甲可以很真诚的说出口，很好看。夸人很具体，夸美甲会夸颜色清透之类。我们看过她和客户聊天，她可以很真诚的夸奖客户带几个小孩的同时还能创业，觉得这种女性力量很有魅力之类...... 另一个女孩子也是大家觉得情商比较高的。基本从来不会在老板发飙的时候硬刚。老板反而佩服她，觉得她情绪管理做的很好，总是能一边顶住老板的情绪压力一边跟客户沟通处理问题。我有一次问她，为什么你不会生气的？她说，最近公司业绩不好老板本来心情就不好，他骂我不是在骂我，只是刚好找到了一件小事可以发泄而已，他就是想找个人吵架发泄，如果我跟他硬刚，我就中了情绪的圈套了。其实这只是件小事，不要被不好的情绪带着走，要想想怎么利用资源挽回局面，想办法把提成拿到手才是真的，其它都是假的。她倒是不太爱分享美食，但是情绪管理做的很好，她的秘诀就是一时生气想破口大骂的时候先深呼吸然后闭嘴，先学会闭嘴，后期再去训练沟通能力。 先学会控制自己的情绪，再开口做沟通; 先拥有同理心懂得感恩，再开口夸奖别人。[收起]

我给客户报价??unit price: 0.8 USD 客户问我: what is price 8 cent of a doller or 80 cent of a doller 什么意思??[收起]

A、主动跟新家建立 Dear?Mr.?Jones: We?understand?from?your?information?posted?on?Ad=/r/r_okg?that?you?are?in?the?market?for?textiles.?We?would?like?to?take?this?opportunity?to?introduce?our?company?and?products,?with?the?hope?that?we?may?work?with?Bright?Ideas?Imports?in?the?future. We?are?a?joint?venture?specializing?in?the?manufacture?and?export?of?textiles.?We?he?enclosed?our?catalog,?which?introduces?our?company?in?detail?and?covers?the?main?products?we?supply?at?present.?You?may?also?visit?our?online?company?introduction?at?Http://广告?which?includes?our?latest?product?line. Should?any?of?these?items?be?of?interest?to?you,?please?let?us?know.?We?will?be?happy?to?give?you?a?quotation?upon?receipt?of?your?detailed?requirements.??We?look?forward?to?receiving?your?enquires?soon.??Sincerely,??John?Roberts B、对新家要求建立业务的回复 Dear?Mr.?Jones:??We?he?received?your?letter?of?9th?April?showing?your?interest?in?our?complete?product?information. Our?product?lines?mainly?include?high?quality?textile?products.?To?give?you?a?general?idea?of?the?various?kinds?of?textiles?now?ailable?for?export,?we?he?enclosed?a?catalogue?and?a?price?list.?You?may?also?visit?our?online?company?introduction?at?Http://广告?which?includes?our?latest?product?line. We?look?forward?to?your?specific?enquiries?and?hope?to?he?the?opportunity?to?work?together?with?you?in?the?future.??Sincerely,. C、向老客户介绍公司新的产品信息 Dear?Mr.?Jones: We?he?refreshed?our?online?catalog?at?广告,?and?now?it?covers?the?latest?new?products,?which?are?now?ailable?from?stock. We?believe?that?you?will?find?some?attractive?additions?to?our?product?line.?Once?you?he?had?time?to?study?the?supplement,?please?let?us?know?if?you?would?like?to?take?the?matter?further.?We?would?be?very?happy?to?send?samples?to?you?for?close?inspection. We?will?keep?you?informed?on?our?progress?and?look?forward?to?hearing?from?you.??Sincerely, D、回复对某个产品的查询?Dear?Mr.?Jones: 文档冲亿季，好礼乐相随mini ipad移动硬盘拍立得百度书包 Thank?you?for?your?inquiry?of?16?March.?We?are?pleased?to?hear?that?you?are?interested?in?our?product?"toaster". We've?enclosed?the?photo?and?detailed?information?of?the?product?for?your?reference:??roduct:?toaster Specification:?xxxxxxxxxxxxxxx??ackage:?1pcs/box??rice:?10usd/pcs??Payment:?L/C For?purchase?quantities?over?1,000pcs?of?individual?items?we?would?allow?you?a?discount?of?1%.?Payment?is?to?be?made?by?irrevocable?L.C?at?sight.??We?look?forward?to?receiving?your?first?order.??Sincerely, E、无法对方查询中所要求的产品时 Dear?Mr.?Jones: Thank?you?for?your?enquiry?of?12?March?cate?9?cable. We?appreciate?your?efforts?in?marketing?our?products?and?regret?very?much?that?we?are?unable?to?supply?the?desired?goods?due?to?excessive?demand. We?would,?however,?like?to?take?this?opportunity?to?offer?the?following?material?as?a?close?substitute: Cate?5,?US$__?per?meter?FOB?Shanghai,?including?your?commission?2%. Please?visit?our?catalog?at? F、查询对方公司的产品?Dear?Sir?or?Madam: We?know?that?you?are?exporters?of?textile?fabrics.?We?would?like?you?to?send?us?details?of?your?various?ranges,?including?colors?and?prices,?and?also?samples?of?the?different?qualities?of?material?used. We?are?volume?dealers?in?textiles?and?believe?there?is?a?promising?market?in?our?area?for?moderately?priced?goods?of?this?kind?mentioned. When?quoting,?please?state?your?terms?of?payment?and?discount?you?would?allow?on?purchases?of?quantities?of?not?less?than?1000?meters?of?individual?items.?Prices?quoted?should?include?insurance?and?freight?to?San?Francisco.??Sincerely,[收起]

我想请教一下有经验者： 当我们在阿里或是环球资源到一个询盘时，上面有一个询盘发送时间，这个时间一般是哪里的时间呢？ 是客户那边的，还是北京时间？ 发件人：客户名称 （加拿大） 发送时间：2013-01-08 06:15 主题：global sources inquiry: need quote 件人："我公司名称及邮箱 抄送： 询盘的上面上方会有以上的信息，但这个发送时间如果是北京时间的话，那我为什么这个时候（下午三点半了）才到？ 尽管这询盘是从公司管理员那里转来的，但管理员也是第一时间到就转过来呀。他为什么也才到？ 如果是客户的时间的话，我算算也对不上啊 。 请问有人清楚情况吗？??thanks in advance ![收起]

本人一直在国内的物流（深圳南山物流公司），最近突然想到国际物流了，不知道前辈们可否指教小弟，非常感谢[收起]

大家好! 我想请教一个问题 我寄很大一个的塑胶样品到德国, 上面写的0.5$/pcs, 并写的samples only, no commercial value, 清关没有问题. 之后我寄很小的样品到葡萄牙, 上面写的是1$/pcs,并写的samples only, no commercial value,葡萄牙那边清关的时候说写的金额太低了,后来弄的好麻烦. 年前我寄的大样品到葡萄牙, 我就写的4$pcs, 这次清关没问题, 但是我葡萄牙客户付的关税很高. 我以前没有合作过葡萄牙的客户, 对那边海关不是很了解, 请问那边海关是不是比较麻烦啊? 如有更详细的信息, 请. 谢谢![收起]

1. 中国海关网上服务大厅 zllpmyy.?wb=o?_oi.lkg._ckb_osyv?fridl_r.pjhlr/=vt9409 2. 退税率： zllpmyyl._ro.kfl_osyl.doj_r.pj[收起]

外贸英语高手帮我分析一下 钓鱼邮件吗？ hello, my name is andrew williams, i am interested in your product i would like you to get back to me with the following details: 1. moq (minimum order quantity) - ? 2. f.o.b. price - ?? and samples (for free or not?) 3. port (fob which port) - ?(fob????) 4. packing details 5. payment terms 6. delivery time (for mass production and for samples). write me back as soon as possible. regards, andrew williams. purchasing manager. lismac[收起]

painted with plastified resin ，这是用在一种铁制品上的表面。google翻译为涂上塑化树脂。不知道这就是喷粉还是浸塑。不知道哪位可以指点一下？[收起]

本人外贸半年多以来很多免费的b2b平台，几乎没有什么效果，所以也没有寄托什么希望。公司以前也弄过付费的b2b平台，是阿里的也没有什么效果，所以老板不让弄了。可怜的我只有天天努力的到处搜索，虽然有时有回复，但是效果不是很好，真心耗不下去了。各位福友，有没有好一点的b2b平台讨论一下，比如比较成功的例子。[收起]